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Operations, sales, or customer service management Resume
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| Desired Industry: Miscellaneous |
SpiderID: 11779 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 3/14/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 4/1/07 |
| Desired Wage: 45,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
This spring my wife and I will be relocating to Chicago. I am currently seeking a career that will allow me to use my current abilities, while developing new skills. My strengths and experience are in customer service and operations management. I have a great ability to adapt to new environments and enjoy taking on new challenges.
Experience:
W.L. FRAZIER TRUCKING, Mt. Pleasant, Michigan
Operations Manager, Mar. 06 to Present
Recruited to develop strategic plan for operational development. Reporting directly to CEO. Challenged with increasing profitability, standardizing operating procedures, and developing plan for growth & new client generation. Responsible for managing 45 employees, giving performance reviews, implementing employee benefit packages, tracking revenue and expenses, developing bid packages for potential customers, representing the company at trade fairs and Michigan Minority Business Development Council events.
Lead acquisition of C&J Transportation of Mid-Michigan. Doubling our fleet, providing increased facility size and an in-house repair facility. This acquisition also increased our average monthly gross revenue by $175,000.
Developed relationships with C&J Transportation’s previous customers, to ensure continued loyalty and satisfaction throughout the acquisition. Successfully retained 100% of the customer base.
Implemented policies and procedures making daily operations more efficient leading to a decrease in empty miles and layover time.
ENTERPRISE RENT-A-CAR, Farmington Hills, Michigan
Assistant Branch Manager, Sept. 03 to Feb. 06
Directed all aspects of a 3 office, 300-unit rental fleet operation in Farmington Hills. Managed objectives, maintenance schedule, fleet size & growth, and fleet utilization. Challenged with: driving income and sales while maintaining competitive rental rates; managing customer service to guarantee high ratings. Improved customer service scores of under performing office by 20%. Lead a team of 12 employees (management trainees and operational staff). Other responsibilities include: Overseeing accounts receivables, developing and implementing plans to market potential accounts; monitoring each rental to watch for potential losses; and resolving customer service issues. Report to the Branch Manager and Area Rental Manager.
Increased sales and profits by 22.5% from November 2004 to August 2005. Boosted sales through deployment of enhanced training methods. Increased profits by controlling our operational losses, and growing our fleet size by 13.2%.
Secured 3 key corporate accounts (BioTech Labs, GDX Automotive, and URS Corporation) during a 12 month period, increasing gross revenue by approximately $6,200 per month.
Signed Saturn of Farmington Hills to an agreement, which made Enterprise Rent-a-Car their primary provider of service loaners. Brining an additional $35,000 in annual revenue.
During a 12 month period, mentored 8 employees through a “fast track” management training program resulting in their promotions into leadership roles.
Ranked in the top 5 of all the Managers in Oakland County; invited to the monthly top performers banquet 6 consecutive months.
Education:
Central Michigan University, Mt. Pleasant, Michigan, May 2003
Bachelor of Science – Spanish Language
Cultural Studies Seville, Spain 2001
Skills:
Development of Policies & Procedures ♦ Marketing & Business Development ♦ Strategy Creation & Refinement ♦ Employee Performance Appraisals ♦ Customer Service ♦ Managing Client Expectations ♦ Sales Management ♦ Training & Mentoring Employees ♦ Team Building & Development ♦ Inventory Control ♦ Revenue & Profit Growth ♦ Turn Around Initiatives ♦ Multi-site Management
Additional Information:
In my previous position of Assistant Branch Manager with Enterprise Rent-a-Car I had been ranked in the top 5 of all managers in Oakland County. Throughout my tenure, I have demonstrated an expertise in concurrently managing three offices and a large rental fleet operation. Additionally, I have been recognized for my proficiency in developing and implementing strategies that increased customer service scores in under performing offices by over 20%.
In my current position with W.L. Frazier Trucking, I have been able to take my customer service, account management, and operations management skills and adapt them to a new industry. As a leader of the team, I have designed an operational process that has help increase profitability by making the daily operations more efficient, allowing our company to double in size in the last 9 months.
My academic credentials include a B.S. in Spanish Language. I am a take-charge, performance driven, and self-motivated account manager and sales professional with excellent communication, team building, organizational, and problem solving skills. As a result of my background, strong work ethics, and leadership talents, I am confident that I can make a significant contribution within your organization.
Candidate Contact Information:
| Name: Johnathon Sciberras |
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| Street: - |
Phone: 517-331-7776 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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