PC Support/Technician/Help Desk--Entry Level Resume

Desired Industry: Computer Hardware	SpiderID: 11771
Desired Job Location: Houston, Texas	Date Posted: 3/14/2007
Type of Position: Full-Time Permanent	Availability Date: After 2 weeks notice
Desired Wage: 31200
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
Ready to advance myself and the knowledge I have into the Computer Sciences industry and push the limits of basic work skills to something greater.

Experience:
Experienced in Microsoft Office, experienced in old DOS and Windows versions, also can use XP, 2000, 98, 95, can troubleshoot and repair most PC's and even brand name PC's. 5 years experience in computer repair, troubleshooting, and maintenance. Very quick to learn new tasks and also take directions and follow very easily.

Education:
Aug 1995 - May 1999 Lithia Springs Comprehensive High School - Lithia Springs, Georgia
Education Level: High School Diploma/GED
Major: College Preparatory
GPA: 3.25
Graduated: Yes
Training
Jul 17, 2002 - Oct 22, 2002 Lackland Air Force Base
Law Enforcement
Law enforcement training, gun training and techniques, proper situational control training, proper felony stop techniques, riot and apprehension procedures.
Status: Completed

Skills:
Police Patrol Officer ( 3 yrs 6 months )
Computer Repair/Maintenance and Office Machine, Printer/Copier Repair ( 5yrs 0 months )
Warehouse Management Systems, RF terminal maintenance and troubleshooting ( 1yr 7 months )
Phone Customer Service ( 5 months )
Public Customer Service ( 4 years )

Computer Skills
Typing Speed: 50 Words Per Minute
� Database Software (Microsoft Access)
� Data Entry Terminal (Warehouse Management Sytems)
� Email Software (Outlook, Internet based email)
� Internet Browser (Internet Explorer)
� Peripheral Devices (Scanners, Printers, USB, etc)
� Personal Computers (Hardware, Software, troubleshooting, repairs)
� Presentation Software (PowerPoint)
� Spreadsheet Software (Excel)
� Utility Software (Virus Software, Formatting, Partioning, Troubleshooting)
� Word Processing Software (MS Word, etc)
Additional Computer Skills:
MS-DOS knowledgeable, Windows 95, 98, 2000, XP and minimal Vista experience. Windows experience includes the installing and upgrading of hardware components and software programs, troubleshooting hardware and software, repairing various computer components and parts, teaching others how to install, use, recognize and navigate various hardware components and software programs and utilities.

Language Skills
English
Japanese (minimal)

Additional Skills
Personal Computers
Law Enforcement
Various Leadership abilities
Outgoing and easy to adapt

Additional Information:
Work History
Dec. 7, 2006 � Present
Hewitt Associates - The Woodlands, TX
Customer Service Associate
Answering various benefit related questions and providing solutions to various needs and problems. Building a bond with the customer to make sure that they are always satisfied in any situation. Researching issues and reporting back the solutions to the customers in a timely manner. Assisting the customers with any and all needs and if not being able to assist them directly, then finding the route to get the answers they need.
Aug. 28, 2006 � Dec. 6, 2006
Spherion - The Woodlands, TX
Contracted to work for Hewitt Associates - Customer Service Associate
Answering various benefit related questions and providing solutions to various needs and problems. Building a bond with the customer to make sure that they are always satisfied in any situation. Researching issues and reporting back the solutions to the customers in a timely manner. Assisting the customers with any and all needs and if not being able to assist them directly, then finding the route to get the answers they need.
May 2006 � Aug. 27, 2006 Sears Holdings, Inc. � Houston, TX
Loss Prevention Agent
Patrolled the store to ensure safe day to day activities. Apprehended shoplifters and deterred many suspects. Maintained security checks throughout the store. Transferred suspects and shoplifters into the custody of Houston Police Department or maintained constant watch until they arrived.
May 12, 2002 - Mar 02, 2006 United States Navy - Sasebo, Nagasaki Prefecture, Japan
Military Police
Provided Force Protection for over 2,000 military, civilian and foreign nationals covered by the Status of Forces Agreement. Maintained and worked rotating hours and shift work. Provided security measures for high profile individuals within Sasebo's Area of Responsibility. Provided protection and security for forward deployed ships and sailors. Conducted security checks on posts and provided monetary escorts in access of over $10,000 at a time.
Jun 15, 2001 - Dec 20, 2001 Fastenal, Inc. - Atlanta, Georgia
Stocker and order picker
Order fulfillment, order discrepancies, inventory control, small computer and terminal repairs and stock replenishment.
Nov 30, 2000 - Jun 15, 2001 Wal-Mart - Douglasville, Georgia
Inventory Control Specialist
Inventory control, item restocking, truck unloading, customer service and store awareness.
Jan 27, 1999 - Nov 25, 2000 Applied Industrial Technologies - Lithia Springs, Georgia
Data entry clerk/ Asst. Systems Specialist
Data entry, spreadsheets, inventory control, daily upkeep of the Warehouse Management System, upkeep and minor troubleshooting of the handheld and desktop terminals in the main office and warehouse.
Feb 12, 1998 - Jan 26, 1999 Kroger - Lithia Springs, Georgia
Store clerk/ Dairy Associate
Bag groceries, restock merchandise, customer service, inventory control.

Reference:
Donell Hopkins
Systems Specialist/Supervisor
Applied Industrial Technologies
(770) 941-9499

Lester Smith
Loss Prevention Manager
Sear Holdings, Inc.
Willowbrook Mall
(281)955-4700

Candidate Contact Information:

Name: Joshua Parker
Street:	Phone: 8326037728
City: Tomball	Fax: -
State: Texas
Zip: 77375
Web Site: