Inside/Outside Sales/marketing Customer Support Resume

Desired Industry: Manufacturing	SpiderID: 11749
Desired Job Location: Raleigh, North Carolina	Date Posted: 3/13/2007
Type of Position: Full-Time Permanent	Availability Date: 3 weeks
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
Professional Summary
• Over 15 years of professional experience in regulated industries with supervisory positions held in both the technical, as well as the sales management fields.
• Thorough knowledge in the provision of sales services, account acquisition, and management; consistent enhancement of product knowledge and the development of successful sales/marketing techniques.
• Extensive experience in process validation, quality assurance, and the FDA’s Quality System Regulation.

Experience:
Professional Background

EADS Barfield Corporation 1998 to Present
Miami, Florida
An EADS (European Aeronautical Defense System) corporation specializing in the repair/maintenance of avionics instrumentation and ground support equipment

Accomplishments and Responsibilities

Human Resources Representative 08/05-present
• Recruiter for various positions: ads, resumes screening, interviewing
• Work on budget and cost savings (working with head/hunters and recruiter agencies)
• Studied turnover and retention solutions
• Follow FAA procedures and regulation for the hiring process.

Sales Representative/Customer Support Management 08/01-10/05
• Respond to RFQS and prepare customized client promotional materials
• Assisted in the development and implementation of local sales strategies.
• Selling/buying aircraft components as necessary with a profit in mind; 2005 sales average $850K/Month.
• Improve customer relations by upgrading customer service quality.
• Prioritize work with the Key customers, by maintaining clear communication within EADS Barfield departments and shops.
• Work close with the Manufactures (distribution rights) to generate better profit.

Sales Manager 11/98-08/01
• Provided identification and analysis of potential business applications within target accounts. Study the cultivation of key business relationships with senior management to facilitate sales.
• Visited several multimillion-dollar corporations, such as American Airlines, Kitty Hawk Cargo, Alaska Airlines, Air Wisconsin, and the Coast Guard, among others.
• Successfully generated new markets and established lucrative regional and national contacts.
• Attended trade shows as necessary

Cordis Corporation (a Johnson & Johnson Company) 1996 to 1998
Miami, Florida
Worldwide leader of Angiographic and Endovascular medical devices.

Accomplishments and Responsibilities
Technician V

• Conducted product performance testing minimal invasive medical devices such as: Avanti, Brite Tip Sheath Catheter Sheath Introducer, and Vascular Access Product Line.
• Solved technical problems with transferring the Vascular Access product lines to Juarez, Mexico.
• Diagnosed causes of systems failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance standards.
• Supervised project workers and technicians.

EADS Barfield Corporation 1988 to 1996

Miami, Florida
An EADS (European Aeronautical Defense System) corporation specializing in the repair/maintenance of avionics instrumentation and ground support equipment

Technical
Evaluate and perform the subsequent repair of Airbus instrumentation.

• Provide interpretation of technical manuals.
• Handle the inner electronic workings of avionic devices such as: sensory and navigation microcomputers, amplifiers, electronic power supplies, and landing gears.

Holiday Inn Hotel Coral Gables Florida 1986 to 1988
Front Desk Supervisor

United States Navy (Norfolk Virginia) 1981 to 1986
Communication Department
Position: Petty Officer; Watch Supervisor
Accomplishments and Responsibilities
• Supervised radio traffic communication and personnel.
• Handled classified documentation including processing and data transmission of message traffic

Education:
Education and Military Background

• Business Management (Bachelor of Science) Ft Lauderdale, Florida
Nova Southeastern University

• Florida International University (Human Resources Certificate) Miami Florida

• Associates Degree in Business Administration 2003 MDCC Miami, Florida

• Certification: Electricity and Electronics R.E.T.S. Technical Center Miami, Florida
• Petty Officer/Radio Man United States Navy (Communications Dept)

Skills:
• Federal Communication Commission License (FCC).
• Bilingual—fluent in English and Spanish.
• Computer literate; Windows*, word processing, spreadsheet, power point, Excel, and access. Knowledge of IBM AS400.

Reference:
References available upon request

Candidate Contact Information:

Name: (private)
Street: -	Phone: 305-926-9864
City: -	Fax: -
State: -
Zip: -
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