Administrative Assistant Resume

Desired Industry: Clerical/General Office	SpiderID: 11699
Desired Job Location: Columbus, Ohio	Date Posted: 3/11/2007
Type of Position: Full-Time Permanent	Availability Date: 03/25/2007
Desired Wage: 26000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Loyal team-player with career history focused on medical benefits
and managed care organizations; currently administering front-office
operations for global manufacturer. Detail oriented with exemplary
ability to analyze situations and highlight causes, sources and
nature. Valuable hands-on experience utilizing leadership to organize
and maintain focus in high-pressure and demanding environments.
Successful history managing projects from conception, through
development, to implementation. Outstanding interpersonal and
written/oral communication skills with proven capacity to relate
complex problems in clear and concise terms; successful background
working with diverse nature of colleagues and clients.

Experience:
CENTRAL OHIO MANUFACTURER ... Sunbury, Ohio
August 2005 to Present

Receptionist/Customer Service

Coordinate and carry out entire scope of office operations providing
clerical support to entire staff of engineers and sales
professionals; scope of role includes client meet & greet,
telecommunications (multi-line system), faxing and fax machine
monitoring (for sales and purchase orders as well as confidential
human resources documents), document copying and scanning, and mail
sort.

Provide back up support to sales department and assist with entry of
orders, quotes and invoices; perform numeric data entry including
shipping dates and work order numbers. Communicate with vendors to
service office machines and equipment.

* Improved productivity by recommending and implementing
development of stamp solution (saving several hours of repetitive
order generation).

WORKERS' COMPENSATION MANAGEMENT COMPANY... Columbus, Ohio
January 2005 to August 2005.

Case Examiner

Responsible for acquisition and analysis of relative medical
documentation followed up with confirmation of claim allowance and
release date for full return to work status; collaborated with team
of nurse case managers to obtain treatment records and establish
return to work plans for worker's compensation claims.

Communicated with injured workers, employers and physicians to
obtain medical documentation establish treatment plans and develop
return to work goals; followed up with workers to monitor medical
progression and determine additional vocational rehabilitation
services. Generated all requisites for case closure on Acuity Level
II cases; staffed treatment outside guidelines with nurses or
physicians.

* Demonstrated strong time management and organizational skills,
ability to manage multiple and changing priorities as well as
excellent written and oral communication skills as position required;
utilized ability to operate PC-based software programs to review
imaged medical information and enter summary into computer.

* Employed ability to take initiative and follow through on
assignments as well as ability to work independently and in team
environment as environment demanded.

MANAGED CARE COMPANY ... Dublin, Ohio
December 1998 to December 2004

Case Specialist

Worked in concert with employers, injured workers, nurse case
managers, attorneys, Bureau of Workers' Compensation representatives
and health care providers on development of treatment options and
return to work plans for Workers' Compensation injuries; trusted with
authorization of requests for medical treatment within established
guidelines. Amidst treatment decision appeals, generated copy of file
allocated to Bureau.

Conducted follow-up with injured workers to confirm and ensure
results of treatment; monitored and referred injured workers for
vocational rehabilitation to facilitate return to work. Reviewed and
documented summary of all medical plans in computer database.

* Recipient of comments from customer surveys recognizing money
saved via dedicated work with physicians and injured workers to
acquire full treatment and ensure safe and prompt return to work.

INSURANCE ... New Albany, Ohio
February 1998 to November 1998

Billing Specialist

Responsible for enrolling company health benefits as well as
reconciliation of billing statements; ensured accuracy of company
benefit enrollment applications and change forms, entered information
into computer system, verified payments to accounts (and forwarded
checks to accounting department), and allocated late payment
correspondence to companies. Simultaneously provided back-up support
to customer service phone queue.

* Trusted to maintain extremely large manufacturing employers in
Ohio; recipient of positive customer feedback addressing ease of
understanding accounts when presented with benefits.

INSURANCE, CO. ... Columbus, Ohio
September 1987 to December 1997

Billing Specialist

Maintained activity of company life, health and dental benefits with
responsibility of verification of eligibility, processing of
enrollment applications and changes, billing statement
reconciliations, and oversight and follow up on delinquent accounts.
Oversaw department during supervisor absence; assisted with new
associate interview process and delivered training for billing
associates.

* Saved time and money on reprinting billing cycle by closely
analyzing changes in billing system and recognizing several
corrections prior to implementation; also contributed to testing of
system billing updates prior to implementation.

* Developed training manuals for new and existing billing
associates to compliment on-going training programs.

* Recognized with Associate of the Month award.

Education:
Marion Technical ... Marion, Ohio
Computer Applications

Bloom Local ... South Webster, Ohio
Diploma

Skills:
* Customer Service
* Follow-Up
* Windows XP
* Confidentiality
* Benefits Explanation and Administration
* Staff Training & Development
* Office Production Equipment
* Alpha-Numeric Data Entry (7000-9000 Keystrokes)
* Accounts Receivable
* Microsoft Office
* Medical Documents
* Typing (55-60 WPM)

Candidate Contact Information:

Name: Name Confidential
Street:	Phone: 614-000-0000
City: Columbus	Fax: -
State: Ohio
Zip: 43215
Web Site: