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| Desired Industry: Customer Service/Technical Support |
SpiderID: 11643 |
| Desired Job Location: Stockbridge, Georgia |
Date Posted: 3/8/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 03/09/2007 |
| Desired Wage: 25,000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Employment Objective
•Customer Service Agent in Inbound/outbound call centers where my 12 years of progressive experience in the industry can add value to a customer-centric team.
Experience:
Work Experience
Specimen Collections Volunteer: Reynolds Army Community Hospital, Lawton, OK 2006-2006
Volunteered over 250 hours in the Department of Pathology. Completed over 300 venipuncture draws.
Armed Forces Emergency Services Center Specialist: American Red Cross Ft. Sill, OK (2001 - 2005)
•Performed complex casework activities and guidance related to administration and implementation of service delivery program.
•Interfaced with internal and external groups as needed to complete efficient delivery of services.
•Assessed client needs and determined client eligibility for specific services or programs.
•Assisted in resolving client cases of a complex nature.
•Prepared reports and case-related statistics for management review.
•Provide guidance to staff, volunteers, and field support offices regarding program policies and procedures.
•Coordinated casework activities with internal organization departments and external agencies and/or organizations as needed.
•Worked with community-based stakeholder groups regarding delivery of services.
•Assisted in training development related to specific service programs.
•Answered multiple incoming calls and directed to appropriate staff.
Customer Service Team Leader: ITI Marketing Oklahoma City, OK (1996 - 2000)
•Dealt with customer service complaints and concerns by phone and in person.
•Trained individual/teams on different programs and software.
•Tallied sales ratio on individuals/teams
•Monitored call quality.
•Educated customer service representatives on job performance and skills in order to exceed the objectives of the employer.
Maintained call center stats.
•Ensured company goals were met.
•Resolved escalated calls.
•Supervised daily activities of floor.
•Supervised 50 sales representatives.
•Maintained attendance records of Team Sales Representatives.
•Submited daily progress reports to management team for review.
Customer Service Agent: ITI Marketing Oklahoma City, OK (1996-1996)
•Maintained one of the highest call quality percentages by selling various products and services for a variety of Companies via telephone.
•Worked my way up from Customer service agent to Team Leader in less than four months.
Administrative Assistant: TSR Oklahoma City, OK (1993-1996)
•Filed and faxed business documents.
•Received and sent out mail orders.
•Greet visitors.
•Maintained project and administrative files.
•Responded to email or fax inquiries.
•Drafted correspondence for eight managers.
•Produced quarterly company reports.
•Coordinated computerized appointment calendars for staff .
•Possessed strong organizational skills.
•Maintained accurate confidential files and records.
•Routed mail to appropriate departments within the company.
•Coordinated and managed multiple tasks and projects on a timely basis.
Sales and Service Representative: Sur-Tel Telephone Service Oklahoma City, OK (1992-1995)
•Maintained aggressive sales targets and deadlines.
•Handled residential transactions in connection with customer accounts.
•Handled complex customer service complaints, account discrepancies and inquiries.
Education:
Education
P.C. West High School (1998-1992) General Studies
U.S. Army (2005), Sexual Assault Response Coordinator/Victim Advocacy Certification (80 hrs)
Great Plains Vo-tech (2006), Phlebotomy Certification
Skills:
Skills and Abilities
•Extensive experience in servicing customers, both in person and by telephone in the call center industry. An independent self starter.
•Superior communications skills in dealing with customers, co-worker’s and employer’s. Both verbal and written skills are strong.
•Well- organized and highly efficient working in a multi-tasking dynamic environment.
•Ability to plan, organize and supervise the work of others.
•Knowledgeable and experienced in Call center operations to include Inbound/outbound calling, telemarketing and reservation sales.
•Transcription (45wpm., 10-key).
•Strong written and oral communication skills.
•Microsoft Word, WordPerfect.
Additional Information:
INTREST AND HOBBIES
I am well known as a hard worker that gets along with everyone. Personal interests include volunteering, reading, poetry and interior decorating.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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