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| Desired Industry: Computer Hardware |
SpiderID: 11614 |
| Desired Job Location: Phoenix, Arizona |
Date Posted: 3/6/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 weeks |
| Desired Wage: 18 per hour |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Objective: Seeking an A+ certified computer service technician position requiring excellent customer service in an office environment.
Experience:
2006 Implementation Specialist/Trainer FTD – Florist Transworld Delivery
Downer’s Grove, Illinois
Road Warrior traveling extensively throughout the United States installing server/client/POS systems peripherals and hardware along with Network Printers. Further duties included fabricating Ethernet cables, bridging DSL/cable modems to the Linksys Router over the network bringing the entire LAN network online. Configured Network printer, Server, Linksys Router, clients, and POS via IP Configuration. Troubleshooting and fixing hardware/software related issues. Providing Server/Internet connectivity support. Configured Linksys Router opening port-forwarding for dial-in VNC/PC Anywhere support
Configured Servers giving administrative rights to designated employees. Trained florists on corporate, in-house software.
3/2001 - Present A+ Certified Computer Service Technician Consultant Self-employed
New Baltimore, MI
(CompTIA) A+ Certified Computer Service Technician Consultant/Self-Contractor for hire servicing computer hardware breaks/fixes via Internet and word-of-mouth contacts. Assist computer users/end-users with hardware/software malfunctions providing timely work-arounds, hardware/software fixes, and excellent certified customer service. Recent completion of migration and deployment of end-users PC's from NT to XP Pro through clients UBS PaineWebber Inc., in Brookfield, Wisconsin and also Chase Manhattan Mortgage Corp., in Bloomfield Hills Bloomfield Hills; and Grand Rapids, Michigan, where I served as floor lead. Point of Sale hardware installations at customer retail locations in and around Milwaukee, Wisconsin area. The primary function of these projects was to install, configure, and troubleshoot new POS hardware equipment at JC Penney's. In addition, assisted in recent LAN move of 80 workstations at AAA headquarters with Perot Systems in Dearborn, Michigan.
1/2005 - 8/2005 Financial Analyst Snelling Personnel Services
Troy, MI
Formerly assigned to GMAC in the Asset Recovery Center for leased vehicles. Handle high inbound and outbound call volumes on collection accounts. Assist customers in understanding breakdown of charges and account. Explain charge-off accounts, handle credit bureau updates, escalate matters of importance to supervisors, refer collection accounts to outside agencies, collect on outstanding accounts.
02/2002 - 1/2005 Delivery Driver Domino's Pizza
West Bloomfield, MI
Delivered pizza to customers in a timely fashion. Provided excellent customer service. Assisted customers with orders. Handled cash transactions.
6/1990 - 1/2005 Office Administrator Healing Arts Clinic
Plymouth, MI
Part-time office work. Assisted massage therapy center on a part-time basis with clerical, light bookkeeping, light cleaning, along with credit and cash transactions.
9/2004 - 1/2005 Work Study Student/
Part-time Employee Macomb Community College
Warren, MI
Assist job seekers (students, residents, and graduates) with job placement. Update job placement books with new jobs. Assist job seekers with resumes in Microsoft Word and technical issues. Greet students, answer phones, transfer calls, direct students to appropriate departments.
12/2003 - 6/2004 Work-Study Student Oakland Community College
Auburn Hills, MI
Work in Job Placement services. Cold-call prospective employers to recruit employment for CO-OP/Internship students as well as placement services for non-students. Develop and maintain job database of employers, addresses, and contacts. Created company profile contact sheets for students and non-students to assist them with job search.
12/1999 - 6/2000 Server Specialist Flagstar National Headquarters Bank
Bloomfield Hills, MI
Supported 3,500 end users at a call-center with an in-house application for online loan fulfillment. Supervised running of galpools to ensure end-user entry. Reported findings to IT department.
2/1999 - 10/1999 Business Analyst Adecco TAD Technical
Troy, MI
Contract employee assigned to EDS (Electronic Data Systems). Assisted 8,500 GM and contract employees in call-center environment with hardware technical support/troubleshooting. Escalated hardware break/fix issues on trouble tickets to second level support through call tracking software. Achieved SME (Subject Matter Expert) status. Supervised a team of 10 - 12 employees for a specialized in-house project. Received specialized deployment training. Member of satellite re-point project. Received excellent 6-month employee review.
Education:
8/2004 - 9/2005 Macomb Community College
Macomb, Michigan
Some College Coursework Completed
3/2001 - 10/2004 Oakland Community College Auburn Hills, MI
A+ Certification, MOUS Certification, PC Support Certification, Cultural Diversity Certification, and Customer Service Certification.
Reference:
Dan Mehail of
Apex Construction
414-372-8575
Brian Mrozinski
fire13@execpc.com
Curt Hilton
Former Supervisor/Team Lead at UBS Paine Webber Project
715-579-8343
Bobby Walker
Former Supervisor/Team Lead on JP Morgan Chase Projects 248-787-4454
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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