PC Technician Resume

Desired Industry: Computer Hardware	SpiderID: 11226
Desired Job Location: St. Louis, Missouri	Date Posted: 2/8/2007
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
I am an A+ Certified Desktop Support Professional with over 5 years experience in PC Support in a Windows environment. I also have an extensive background in customer service always believing that the customer comes first.

Experience:
• Provide 1st and 2nd level desk side support for all users in all departments
• Scheduling computer replacements for end of lease as well as new hires
• Completing and updating trouble tickets using the Heat software system
• Creating and updating manuals to help with future troubleshooting issues
• Creating users and changing passwords within Active Directory
• Configuring machines specifically for each user using SMS
• Providing excellent customer service in all areas

Education:
• Vatterott College – Sunset Hills, Missouri Associate Degree
Computer Systems/Network Technology December 2001
• A+ Certification

Reference:
Ronald Thompson
3705 Humphrey
St. Louis, MO 63116
(314) 865-4623

Joe Obermeyer
Maritz, Inc.
1385 North Highway Drive
Fenton, MO 63099
(636) 827-4745

Terry Ontis
BJC Health Care
11133 Dunn Road
St. Louis, MO 63146
(314) 362-1429

Candidate Contact Information:

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