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pre sales engineer Resume
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| Desired Industry: Finance/Investment |
SpiderID: 10850 |
| Desired Job Location: New York, New York |
Date Posted: 1/22/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Strong background in customer and technical support management, application implementation and migration project oversight. Considerable experience in application training, to both operational and technical teams.
Experience:
Technical Account Manager
ľ Research for new clients that could benefit from company products or services.
ľ Managing and interpreting customer requirements understand, anticipate and exceed their needs.
ľ Negotiating and closing sales by agreeing terms and conditions.
ľ Supporting marketing activities by attending trade shows, conferences and other marketing events.
ľ Assess, Design and implement the products or services for customers
ľ Performing technical presentations and demonstrating how a product will meet client needs.
ľ Providing pre-sales technical assistance and product support of closing new business or protecting base business.
ľ Co-coordinating sales projects
ľ Provide training to customers on products and services
S.W.I.F.T 1999 - 2006
Global Sales Support ¡V Technical Expert
ľ Provide implementation support for clients including defining business requirements with the stakeholders and translating those into a project plan with full involvement of the project team. Monitor, maintain and report on the project status on a continual basis for the duration of the project to guarantee successful completion.
ľ Support the Sales team by demonstrating Swift products and SWIFTNet solutions at customer sites, overseeing the technical aspects of the customer proposal process, analyzing input and output requirements, information flow, technical restrictions, and resource allocations to ensure the client is presented with the ideal.
ľ Maintain expert knowledge of architecture and design technologies, system engineering and integration and industry trends for the Swift products. Understand technological trends, new products and services in own area of responsibility and apply this knowledge to bring solutions to the customers.
Senior Deployment Specialist
ľ Managed application implementations including the SWIFT Phase I migration of over 600 AM clients, which comprised on-site installation and training, tracking and reporting progress to the deployment team. Defined and agreed with internal functional teams and external partners on processes and initiatives to meet agreed service commitments. Reviewed problem situations and proposed corrective measures or improvements to processes, products or tools in order to increase efficiency and quality.
Senior Customer Support Analyst
ƒæ Managed client relationships operationally and technically by establishing a close working relationship with key contacts in the client¡¦s organization and the SWIFT Relationship Management team. Provided on-site customer implementation, installation and training also planning, delivering and implementing service improvement projects. Participated in pre-sales support, hardware and software configuration reviews and product qualifications. Controlled the quality of internal training material, problem management procedures and on-line documented solutions.
Compaq Computer Corporation 1990-1999
Senior Technical Analyst
ľ Managed the Operations team, supporting 8 sites of 600 local and 200 remote users for network, desktop, laptop, printer, and application problems. Managed Enterprise customer equipment, monitoring, installation and escalation of problems for the $60M daily banking transaction business. Handled various vendors and carriers worldwide (13 countries) for a systematic and efficient problem resolution. Provided personalized training to all the users for Microsoft Office and NT 4.0 workstation. Monitored and supported Local Area Network (LAN), Protocols: TCP/IP, IPX, LAT, NETBIOS and DECNET.
Lloyds Bank of New York 1989-1990
Senior Computer Operator
ľ Controlled the VAX Cluster configuration during off-hours to maintain service. Scheduled and monitored production jobs for business applications in batch mode. Developed and maintained security plan for Data Center. Analyzed and updated the disaster recovery plan for the Data Center.
Republic National Bank of New York 1984-1989
Lead Computer Operator
ľ Performed diversified computer operation duties. Supervised daily computer performance in a cluster environment. Recognized equipment failures, preserved useful status information and took procedural steps to eliminate systems downtime and failures
Education:
Computer Information Systems 1983 Central University of Ecuador, Ecuador
Extensive SWIFT Training Course
Candidate Contact Information:
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