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Receptionist / Customer Service Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 10258 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 12/9/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: Today |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
To secure a position with a team oriented and good standing company.
Experience:
Jason M. McQuain
232 Buttles Ave Columbus, OH 43216 (202) 423-9650 mobile
Jaymcquain@yahoo.com
Professional Experience
Independence Air 4/04 to 4/06
Flight Attendant
• Assisted passengers upon boarding and in flight service on domestic flights
• Reviewed safety guidelines and procedures with all passengers and crew members prior to take off, during flights and during deboarding
• Performed and completed assigned duties in compliance with Federal and FAA regulations
• Ensured proper etiquette and demeanor was kept on all flights
• Serviced passengers on flights with refreshments and meals
• Answered all questions and concerns from passengers, crew and flight personnel
APAC Tele-Service 8/00 to 3/04
Customer Service Call Center Agent
• Received and handled incoming calls from customers with questions, and problems with APAC service
• Maintained a log of all problem calls, and worked with other departments to solve issues
• Tracked shipments, invoices and packages with the use of company-wide tracking system
• Followed up on customer service calls to ensure customer satisfaction
• Implemented new processes as directed by management for roll out of new APAC products and services
• Cross-trained with other departments to assist in cross-marketing of APAC services
Cartwright & Associates 11/98 to 3/00
Receptionist
• Handled all customer service inquires regarding case numbers and dockets
• Received and logged all incoming calls, scheduled appointments and directed calls to appropriate individuals
• Handled all data entry requests using Microsoft Office Suite
• Created and maintained spreadsheets and ran reports for client meetings
• Developed an internal tracking system to implement efficiency between departments
Education & Skills
Anne Arundel Community College
MS Office, Word, Excel, PowerPoint, Outlook
References available upon request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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