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| Desired Industry: Customer Service/Technical Support |
SpiderID: 10229 |
| Desired Job Location: Pike Creek, Delaware |
Date Posted: 12/7/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/07/06 |
| Desired Wage: 14.00 an hour |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Experience:
2005-Present MBNA America / Bank of America Newark, DE
Account Manager for Small Business Banking
ľ Customer Service in a Call center with 60-100 calls a day, complete account maintenance for small business and corporate credit cards customers , fee waivers negotiations, Sales of new business and loan products to assure maximum customer service, warm transferring calls to other business areas, worked in many areas of small business banking; Fraud , Retention, Collections, and Billing disputes
ľ Total Systems I and II , Microsoft Outlook, Excel, Microsoft Word, fax machines, copier, Proficient with Internet Explorer
ľ Team leader and assisted new account managers with learning computer systems and account maintenance for customers
2002-2005 Blessed Ones Daycare-Owner Elkton, MD
Owner of Daycare Business for children ages 6 weeks to 12 years
ľ Fully Certified by State of Maryland for Childcare License
ľ Performed all accounting and did annual taxes for the business
2000-2001 Dr. Rodney Baltazar Elkton, MD
Front Office Manager , Medical Assistant
ľ Scheduling, answering multiple line phones, insurance billing, greeting patients, filing charts, assisting Doctor with patients, experienced with fax machine, copier, multiple line phones, Excel, Outlook, Microsoft Word, and other medical programs
1998-2000 Sunrise Nursing Care Facility Elkton, MD
Certified Nursing Assistant
ľ Full daily care of patients, administering medications, responsible for charting and supervision of over 30 patients on the unit.
1996-1998 KMART Elkton, MD
Layaway, Cashier, Service Desk
Education:
ľ 1994-1997 Elkton High School Elkton, MD
General Studies Diploma
Accounting I , II and Business Law
ľ 1998 State of Maryland
Certified Nursing Assistant Training
3 Year Certification
ľ 2002 State of Maryland
Child development classes
Certified Advanced Adult , Infant and Child CPR/First Aid
Advanced Emergency Triage Care for Children
Reference:
Anthony Elliott /Pastor Wilmington, DE 302-575-1055
Dena Brown /Friend Wilmington, DE 302-379-8183
Kara Kochenash/ Section Manager at MBNA 302-458-3242
Melisa Deale/co-worker Wilmington, DE 302-528-9690
Carly Juno/co-worker Elkton, MD 410-920-6765
Kelly Green/co-worker Chester, PA 302-220-7112
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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