Customer Service - Information Technology Resume Search
Customer Service - Information Technology Resume Search
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Customer Service Resume


Desired Industry: Information Technology SpiderID: 10212
Desired Job Location: Austin, Texas Date Posted: 12/6/2006
Type of Position: Full-Time Permanent Availability Date: 01.01.07
Desired Wage: 40000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: None Willing to Relocate: Yes


Objective:
Notably proficient administrator with boundless experience in personnel training, heading customer service cultivation assembly and standardization efficiency. Blossoming manager exhibiting polished interpersonal skills, systems knowledge, diplomacy, formulation, preparation, communication skills, and heading multiple team member environments.


Experience:
Nov 14, 2005 – Present City of Austin (Communications & Technology Management)
Administrative Assistant
• Amiably acknowledged customers, high-profile appointments, leaders, and contemporaries while manning receptionist area.
• Energetically scheduled & coordinated meetings for CIO / Management Team; presented accommodations to CIO’s valued clientele, associates, and visitors.
• Analyzed current administrative processes and requirements to determine gaps and followed up with action plans to bridge the gaps and result in quality improvement.
• Laboriously compose, format, finalize, interpret, distribute, research, compile, calculate, analyze, process, and maintain data in various forms using a variety of office equipment and software applications, including spreadsheets and databases.
• Consistently purchased and maintained adequate inventory levels for various office supplies and materials.

Jun 15, 2001 – Jun 24, 2005 Centex Business Consultants LC (The Landing Strip) – Austin, TX
Bar Manager / Bartender
• Pioneered development and implementation of customer service / server training manual.
• Successfully managed numerous promotional projects while partnering with owners & upper-management to complete implementation and training of critical roll out of new business policies.
• Managed diverse staff of 60+ servers & bartenders exceeding 150% of corporate objective in sales, service, and budget by creating a dynamic working environment.
• Fanatically planned and administered the RATER Factors to create greater customer moments, also to govern our customer service and everyday interaction with our customers.
• Actively researched legislation at state & local levels ensuring proper business ethics practices.

Nov 15, 1999 – Jun 7, 2001 University Co-op – Austin, TX
Retail Clerk
• Spearheaded a sales team of 10 while courteously reconciling daily customer service account (via phone, internet, or in person).
• Graciously responded to patrons questions and assisted customers with merchandise issues.
• Studiously monitored work in progress, supply agreements / contracts and determine level of performance compared to established standards and timeliness to facilitate customer service.

Apr 1, 1999 – Jul 15, 1999 Golfsmith International – Austin, TX
Telemarketing / Data Entry
• Achieved top rated in-bound sales for phenomenal customer service, increased development skills, and training while using tracking and communication to keep clientele and management informed.
• Ecstatically reconciled daily customer service accounts.
• Diligently monitored work in progress, supply agreements / contracts and determine level of performance compared to established philosophy and consistency.

Jan 13, 1998 – Aug 30, 1998 Austin Community College – Austin, TX
Advising Center Clerk Position
• Attentively responded to questions and assisted student body with academic issues.
• Delicately asses, calculate, dissect an array of complex departmental issues and determine just courses of response that may include changes to administrative process.
• Assiduously scheduled and coordinated meetings for academic advisors and students; presented accommodations to ACC’s valued clientele, associates, and visitors.
• Expeditiously compose, format, finalize, interpret, distribute, research, compile, calculate, analyze, process, and maintain data in various forms using a variety of office equipment and software applications, including spreadsheets and databases.
• Rapturously examine current administrative processes and requirements to determine gaps and followed up with action plans to bridge the gaps and result in quality improvement.


Education:
Jan 1998 – May 2001 Austin Community College – Austin, TX
• Political Science / Spanish International Business


Skills:
• Coaching Skills
• Communication Skills
• Cultivation Skills
• Employee Development Skills
• Facilitation Skills
• Management Skills
• Negotiation Skills
• Problem Solving Skills


Reference:
Available upon request


Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    



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