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| Desired Industry: Clerical/General Office |
SpiderID: 10199 |
| Desired Job Location: Baltimore, Maryland |
Date Posted: 12/5/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/12/2006 |
| Desired Wage: 30,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To Obtain an administrative position that utilizes my expertise and experience with excellent growth potential.
Experience:
1997-2005 Customer Service Representative
The Baltimore Sun Baltimore, MD
* Answered 60 calls perhour using a multi-line telephone system, averaging
480 calls per day
* Assisted in solving customer complaints by entering their data and
transferring it to their distributor
* Increased sales by recruiting new customers and cross-selling to existing
customers
* Provided superior customer service with a polite, positive, friendly and
professional attitude, while maintaining an exceptional knowledge of
policy and product
* Proved extraordinary in retaining clientele
* Avidly pushed a school donation program called "Newspapers in Education"
1973-1981 Clerk Typist/Secretary
General Accident Group Fire and Life Assurance Co. Philadelphia, PA
* Assisted 3 Executives with typing,filing,scheduling,appointment-setting,
and message taking
* Answered a high volume of phone calls daily
* Maintained daily office inventory and records
* Originated and mailed out Tuition Reunbursement checks
* Prepared classroom assignments and training materials as needed
* Typed premium audits for auditors
June 1973-August 1973 Clerk Typist (Internship)
The United States Courthouse Philadelphia, PA
* Typed office materials for executives
* Answered phones and performed light filing duties
* Distributed work assignments amongst other employees
* Assisted in buying and ordering office supplies for the company
June 1972-September 1972 Switchboard Operator (Internship)
Naval Ship Engineering Center(The Philadelphia Naval Base) Philadelphia, PA
* Handled large volume of incoming and outgoing calls
* Paged executives of all incoming calls
* Performed light typing and filing
Education:
1969-1973: South Philadelphia High School
* Diploma attained
* Business Clerical major
1992-1994: Community College of Philadelphia
* Medical Lab Technician
Coursework Completed: Medical Terminology, Medical Terminology, Psychology,
Sociology, Biology and Chemistry
Skills:
* Proficient in Microsoft Word
* Beginner knowledge of Microsoft Excel
* Strong experience in Multi-phone line systems
* Strong Cash Handling experience
* Ability to type 50 wpm
* Ability to input data at 10,000 kph (numeric and alpha numeric)
* Proficient in office hardware such as copier, fax, printers, etc.
Additional Information:
Volunteer Activities:
1994-1996 Teacher's Assistant
Muhammad's University Baltimore, MD
* Assisted the Teacher in teaching and training of school children between
the ages of 2-6
* Administered and graded schoolwork and homework
* Assisted in the supervision of after-school activities
* Prepared all coursework and homework assignments
1994-1996 Cashier/Counter Help/Delivery Baltimore, MD
Supreme Oasis
* Assisted in the preparation and delivery of foods to paying customers
as well as the unfortunate
* Handled the typing up of menus and brochures to local businesses
*References Available Upon Request
Languages:
* Proficient in English
* Can speak some Arabic
Reference:
*References Available Upon Request
Candidate Contact Information:
| Name: Kareema Young |
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| Street: |
Phone: (410) 433-3756 |
| City: Baltimore |
Fax: - |
| State: Maryland |
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| Zip: 21239 |
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| Web Site: http://ld.net/?linkspal |
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