|
|
|
|
IT Manager OR Network /System Admin Resume
|
| Desired Industry: Information Technology |
SpiderID: 10097 |
| Desired Job Location: any, Florida |
Date Posted: 12/1/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/01/2006 |
| Desired Wage: 55000.00 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
More than 10 years of progressive experience in the IT field working with various types of hardware and software platforms. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support. Leadership abilities include; coordinating and directing all phases of a project based effort while managing and motivating project team. A track record of outstanding client services, a demonstrated ability to streamline operations and reduce overhead costs. I am also bilingual with extensive international experience.
Experience:
WaterWayz, Inc. Merritt Island, FL January 2006 Present
IT Manager
Oversee companys information and telephone systems reporting to company owner, including overseeing
staff of 2
Developed IT Department processes, procedures and negotiated SLA
Manage operations of Level I & II Helpdesk to ensure a quick problem resolution and customer satisfaction
Maintain Network infrastructure, administer Active Directory and other Voice/Data services
Designed and implemented Disaster Recovery strategy
Bates White LLC Washington, District of Columbia April 2004 January 2006
Network Engineer
Primary responsibilities were to maintain the corporate network infrastructure in the Washington, DC office and the San Diego, CA branch
Administer Active Directory, Citrix Metaframe, Exchange and Blackberry servers and other Network
related services
Administer EMC SAN and daily system wide backups according to Disaster Recovery plan
Research, testing and implementation of various technologies to streamline IT operations and procedures
o Implemented push based desktop migration suite with patch management (LanDesk)
o Implemented Helpdesk (Ilient) and asset management solution (LanDesk)
o Implemented Email spam filtering solution (Brightmail) and Blackberry Enterprise Server 4.0
Work closely with and provide 3rd level support to Helpdesk team to ensure a quick problem resolution
Tutor junior team members in new and existing technology applications to increase their skill set and ultimately achieve overall client satisfaction
Clifford Chance LLP Washington, District of Columbia January 2001 April 2004
PC Lap and User Support Technician
Member of Global Server Build Working Party for Windows 2003. A Team, consisting of members from Clifford Chance regional IT Departments Asia, Americas, Europe. Charged with developing a global server standard for Hardware and Operating system
Member of Americas Disaster Recover Team, tasked with the design, implementation and testing of a disaster recovery strategy for the NY and DC offices
Managed Data center with 100 + Servers, Cisco routers/switches, SAN and underlying infrastructure
Responsible Disaster Recovery Site for regional headquarter
Communicated with vendors to ensure proper support contracts
Performed analysis and problem resolution in all IT areas including 3rd level support to the Helpdesk
Designed, implemented and lead a midsize Computer Test lab that mirrored production network. Performed hardware and software related test in this isolated network, before implementing changes in the production network.
Administer Active Directory, Citrix Metaframe, Exchange and Blackberry servers and other Network related services
Provided desktop support on various hardware and software platforms for 130 Users in the DC office
Maintained office phone systems, voicemail databases, video conferencing systems and performing system back-ups
Assumed leadership role for the Washington office in various IT projects and worked closely with other regional and global IT Teams
Assisted in building a Helpdesk structure in the new San Francisco office
Received numerous on the spot awards for outstanding client service
Kennedy Center for the performing Arts Washington, District of Columbia October 2000 January 2001
PC Technician Tier II (Contract Assignment)
Provided comprehensive Desktop support to 250 nodes, including installation, maintenance and troubleshooting of all hardware
Served as an escalation point to 1st Tier Helpdesk
Created new Windows 2000 Desktop image and supervised roll out to over 100 Desktop PCs
German Armed Forces Sigmaringen, Germany June 1988 June 2000
SFC IT and Branch Manager
Managed the daily operations of the S6 Branch office and supervised a staff of 20
Managed the Tier I Helpdesk responsible for all subordinate Battalions with over 300 nodes
Provided 2nd and 3rd level Desktop support for Headquarters with 80 users
Responsible for the entire IT Assets in the Regiment and the subordinate Battalions
Administered a Windows NT network with 3 domains
Worked closely with various vendors to support our local IT infrastructure
Trained personal in computer systems and MS Office and Lotus Notes applications
Responsible for errorless data entry, archival storage and retrieval of all communication security transaction utilizing the Army Commodity Logistics Accounting
Project lead for designing and implementing a regional Helpdesk structure for proprietary security software on Windows for Workstation on army computer systems
Performed migration of 300 workstations from Windows for Workgroups to Windows NT 4.0
Project lead for implementation of 3 Windows NT 4.0 Domains with trust relationships
Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation
Education:
PROFESSIONAL CERTIFICATIONS:
(2000) CompTIA A+ Certified Service Technician
(1998) Microsoft Certified Systems Engineer
(1998) Microsoft Certified Trainer
(1996) Vocational Training Instructor, Diploma, German Chamber of Industry and Commerce
(1996) Certified IT Instructor, Diploma, German Chamber of Industry and Commerce
BERUFSBILDENDE SCHULE: Vocational Degree in Mechanics, Idar Oberstein, Germany
PROFESIONAL EDUCATION:
Falocnstor IPStor Installation and Administration 16hrs Jan. 2004
Managing and Maintaining a MS Windows Server 2003 Environment Dec. 2003
Citrix MetaFrame XP Administration 40 hrs June 2003
VMWare ESX Server 8hrs May 2003
Cisco ICND 40hrs March 2003
Windows 2000 Operating System 40 hrs - November 2002
Novell NetWare 5 Administration 40 hrs May 2000
Microsoft Train the Trainer 40 hrs Feb. 2000
Internship NOC, Dr. Ing. hcF Porsche AG, Germany Jun. 1999 October 2000
Implementing and Supporting MS IIS 4.0 24 hrs Apr. 1999
Internetworking with TCP/IP on MS Win NT 40 hrs Apr. 1999
Implementing and Supporting MS WinNT 4.0 Enterprise Technologies 40 hrs Nov. 1998
Supporting MS WinNT 4.0 Core Technologies 40 hrs Nov. 1998
Administering MS WinNT 4.0 40 hrs Oct. 1998
Networking Essentials 40 hrs Oct. 1998
Programming in C 80 hrs May 1998
Windows NT 4.0 Installation, Administration and Troubleshooting 80 hrs Apr. 1998
Hardware Installation, Configuration and Troubleshooting 40 hrs Feb. 1998
Helpdesk Technician Training 80 hrs Dec. 1996
EDV/ MS Office Suite 160 hrs May 1996
BASIC 16 hr Feb. 1985
Skills:
Operating Systems: DOS, Window 3.11, Windows 95/98, Windows NT 4.0 Workstation/Server, Windows 2000 Professional/Server, Windows 2003 Server, Windows XP, Windows Active Directory, Microsoft Clustering Services, Novell Netware 4.x and 5.x, Cisco IOS
Networking: TCP/IP, Novell, ISO/OSI, IPX/SPX, Ethernet, Token Ring, VPN, SecureID, Checkpoint Firewall
Telecommunications: Avaya Audix Voicemail, Avaya Definity Phone Switch, Avaya IP Office, Radvision ViaIP Video Gateway, Tandberg and Polycom Video Conferencing Solutions
Tools/Systems: MS Office Suite, Lotus Notes, IManage, Docs Open, MS IIS 4.0, Helpstar, LANDesk, McAfee Help Desk, Symantec AntiVirus, VMWare GSX & ESX, Citrix Metaframe XP, Omtool Faxcenter, MS Exchange 5.5/2000, Altiris, Steel Belt Radius, Radia Application Manager, Blackberry Server, Comvault, Arcserve, Backup Exec, Veritas, CaseSentry, HP Insight Manager, HP Top Tools
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|