Manager / Director of Operations Group Resume

Desired Industry: Business/Management	SpiderID: 10060
Desired Job Location: Reston, Virginia	Date Posted: 11/29/2006
Type of Position: Full-Time Permanent	Availability Date: Negotiable
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Masters	Willing to Relocate: Yes

Objective:
To obtain a position focusing in operational analysis and management

Experience:
The College Board
Manager of Score Reporting Operations – SAT Operations
Reston, VA – September 2005 to Present
• Manage the daily reporting operations of current and historical SAT Administration scores for 2.4 Million test takers each year
• Lobbied and led the complete redesign of SAT Score Reporting operations in the summer of 2006
• Picked to be part of a cross-functional marketing initiative to develop the next generation of the SAT
• Create and manage all reporting business processes and interactions between the College Board and the SAT score reporting vendors
• Responsible for driving and resolving all score reporting critical, customer facing issue
• Lead SAT score reporting representative in software development / life cycle and business reengineering initiatives
• Drives all software testing for SAT score reporting functionalities, both internal and vendor based
• Developing processes for additional reporting services such as Answer Sheet Copy, Essay Copy Service and Question and Answer Services
• Investigate all reporting defects to ensure that high quality, timely and cost-effective reporting operations are maintained

The College Board
Operations Quality Engineer – SAT Operations
Reston, VA – December 2004 to September 2005
• Participated in the reengineering of the SAT from a single vendor to a multi-vendor operation
• Developed quality processes, specifications and review procedures for SAT Registration, Scoring, Reporting and Customer Service operations
• Lead the Quality Control check of all paper and online score reporting for each SAT Administration
• Supported Business Process Owners in root cause analysis for both physical and information system defects
• Documented, presented and performed testing of enhancements and corrections to the SAT Operations systems
• Created data feed analysis and pre-processing defect capture tools in Visual Basic and PERL

Systems Planning and Analysis, Inc.
Industrial Engineer – Strategic Systems Engineering and Analysis Group (SSEAG)
Alexandria, VA - December 2003 to December 2004
• Participated in the creation of the Force Structure Simulation model for the U.S. Navy
• Performed national asset ranking analysis for the Department of Homeland Security
• Created security plans for national security assets

Circuit City Stores, Inc.
Industrial Engineer – Store Operations (Store Engineering Team)
Richmond, VA - September 1999 to August 2001
• Lead Engineer for the Horizon 1 store design initiative ($150M Project, 120+ Stores)
• Member of the first class of Six Sigma Black Belts (Certified Black Belt April 2001)
• Team member of Supply Chain Reengineering/Streamlining Initiative
• Designed store simulation model to determine optimal number of checkouts in Horizon 1 store design
• Developed optimization model which reduced product pick time by 21%
• Conduct process mapping and reengineering effort for internal and external store systems
• Mapped, tested and documented associate and management duties for Horizon 1 operating model
• Established statistical quality control program to ensure inventory accuracy of shipments to stores (first statistically-valid performance measure in Circuit City Supply Chain Reengineering Initiative)
• Conducted first set of sales transaction time studies – used as basis for Horizon 1 staffing model
• Store Operations representative in cross-functional projects involving Corporate Design/Construction, Distribution, Merchandising, MIS, Loss Prevention, Transportation and Risk Management

United Parcel Service – Virginia District
Industrial Engineering Specialist
Richmond, VA - August 1997 to September 1999
• Generated yearly business plans for delivery/sorting operations within the Hampton Roads Division ($95M in yearly revenue, 200+ drivers, 400+ off road employees)
• Lead engineer for facility modifications to Virginia Beach and Newport News delivery centers
• Conducted work measurements/time studies of delivery operations to determine throughput and staffing needs (eliminated $125K in yearly overpayment to drivers)
• Conduct quality audits and analysis to reduce delivery service defects
• Lead Time Study Analyst in Virginia District and East Central Region Time Study Trainer

Sweetheart Cup Company
Senior Design Team Leader
Owing Mills, Maryland - September 1996 to May 1997
• Designed and implemented statistical quality/process control plan to improve outgoing quality of P4-16 cups (improved average outgoing quality level from 1/1000 defects to 1/100000 defects per lot)
• Conducted work sampling and time studies to determine staffing needs for the P4-16 production line (P4-16 cups are the Ben & Jerry Ice Cream Containers - $100M account)

Education:
Master of Information Technology
Virginia Polytechnic Institute and State University, May 2004
Concentrations: Decision Support Systems Design, Computer Networking, Database Design & Mgmt,

Master of Science in Systems Engineering concentrating in Operations Research
Virginia Polytechnic Institute and State University, May 2002
Project: Reengineering of Marion Distribution Center – Circuit City Stores, Inc.

Bachelor of Science in Industrial and Systems Engineering
Virginia Polytechnic Institute and State University, June 1997

Affiliations:
Member of the American Society for Quality
Member of the Institute of Industrial Engineers
Member of Project Management Institute

Skills:
PERL, Visual Basic, VBA and Java Programming
SQL, UNIX and Crystal Reports
Advanced Microsoft Office Knowledge (Word, Excel, Access, Visio, Project)
Various Discrete Event Simulation, Statistical Analysis and Optimization Packages

Reference:
PROFESSIONAL REFERENCES

Henry Gizzi
Relation: Store Operations Manager – Circuit City
Current Position: Private Business Owner
Home: (804) 360-1678

Stephen Stancil
Relation: Store Operations Industrial Engineer II – Circuit City
Current Position: Senior Manager in Purchasing – Circuit City
Work: (804) 527-4000 ext. 2589

Patrick Zampetti
Relation: Architect – Circuit City
Current Position: Lead Architect – CCAP Studio Z
Work: 804-644-3323

George Mason
Relation: UPS Industrial Engineering Supervisor
Current Position: Vice President - TEMG, Inc.
Work: (804) 378-2558

Jeff Elliott
Relation: UPS Industrial Engineering Supervisor
Current Position: PhD Candidate – VCU University, Department of Business Information Systems
Home: (804) 739-1624

CHARACTER REFERENCES

Chris Sperry
Relation: Friend for 14 years
Current Position: Intelligence Analyst - CIA
Work: (202) 264-6278

David Schloff
Relation: Roommate/Friend for 9 years
Current Position: Test Engineer - Pratt &Whitney (Space Division)
Work: (561) 796-7896

T. “Roger” Chang
Relation: Professor/Friend for 8 years
Current Position: Adjunct Professor – Virginia Tech
Work: (540) 231-3518

Candidate Contact Information:

This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.