Director Operations Resume

Desired Industry: Information Technology	SpiderID: 10051
Desired Job Location: Dulles, Virginia	Date Posted: 11/29/2006
Type of Position: Full-Time Permanent	Availability Date: 12/1/06
Desired Wage: 200,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: MBA	Willing to Relocate: Yes

Objective:
A senior leadership or consulting role in IT or general operations delivering operational excellence. A position that drives productivity by optimizing employee contribution through the enhancement of culture, process and the exploitation of technology.

Experience:
DEPARTMENT FOR WORK AND PENSIONS (DWP) — United Kingdom (2005 – 2006)

The DWP comprises 7 major public agencies employing more than 120,000. Its outsourced IT suppliers encompass more than 6,000 employees. Gained valuable insights into delivering IT projects and services on a massive scale to a client base that experiences intense scrutiny from the press and the public.

Head of Corporate Infrastructure Delivery
* Interim director responsible for an upgrade of more than 160,000 PC laptops and desktops from Windows 2000 to XP. Over 95% of the machines were upgraded remotely with no human intervention. Active roll-out was completed in 9 months with absolute minimal disruption.
* Created a new project delivery organization to maintain enterprise accountability while project responsibility was transferred to fully outsourced IT providers.
* Accountable for a project portfolio of more than £60M ($110M) funding 10 major programs and touching more than 2,000 sites.
* Managed more than 200 employees through a downsizing effort to an eventual team of 20.

Head of Operations – Service Delivery
* Responsible for developing a senior leadership team as a result of a major restructuring of outsourcing arrangements. Accountabilities spanned manager development, coaching, organizational design, and process improvement.
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CISCO SYSTEMS — San Jose, California 1999 – 2004

Program Manager / Internal Consultant – HR Shared Services 2003 – 2004
* Led an international business process team to develop an outsourcing strategy for global HR Services. Provided thought leadership and program structure to deliver a model that integrated organizational design, an innovative approach to vendor management, highly leveraged technology and well-defined vendor management roles.

Program Manager / Internal Consultant – IT Infrastructure 2001 – 2003
* Inspired and led an initiative to develop processes and organizational structure for project portfolio management in a 600 person organization. Consolidated over 500 projects down to fewer than 100, resulting in the ability to proactively manage employee workload, optimize project resources, and greatly improve project completion rates.

* Defined and implemented effective program management as a part of a comprehensive solution to ensure successful projects.

* Established a Program Management Office for key programs. Held project owners accountable for key performance indicators, advised project managers on effective project planning and delivery, and mentored program managers on critical projects.
Manager, Windows Hosting Services – IT Infrastructure 2000 – 2001

* Championed the introduction of Microsoft Windows technology into the core IT infrastructure in the face of a strong bias against Microsoft products. Resulted in hardware and software savings up to 80% compared to established UNIX systems. Created a dedicated team focusing on client support for the Windows platform.

* Designed and implemented a three-year, $3.6 million alliance with Microsoft Consulting Services that provided four full-time Microsoft engineers on site. Defined services to provide premier support and a conduit to product services and development at Microsoft.

Senior Project Manager, NT Operations– IT Infrastructure 1999 – 2000
* Extensive recruiting for new top talent.
* Salvaged several critical projects from derailment.
* Served on several post-merger integration teams. Became adept at Cisco’s world-class acquisition integration methods.
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EXODUS COMMUNICATIONS — Santa Clara, California 1999

Manager, Network Operations
Led a team of 10 on all aspects of network and server operations in a rapidly expanding company of 1,300 employees and 26 locations.
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INTERNATIONAL NETWORK SERVICES — Northern California 1998 – 1999
Consultant
* Led high profile projects, including a team of 12 on a 2-month project that developed a blueprint and manual to migrate 2,500 Novell servers to Microsoft NT within 3 months.
Delta Dental of California — San Francisco 1997 – 1998
Manager, Desktop and Server Support

* Managed a team of eight to provide all manner of end-user and back-end server support for 2,200 employees.
* Introduced structure and processes to sustain improved levels of service. Reduced open help desk tickets from over 500 to a sustainable level of under 50.
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UNITED HEALTHCARE — Colorado, New Mexico, San Francisco 1989 – 1997
One of 4 core Program Managers responsible for opening a new health claims processing center in Albuquerque, New Mexico. The office went from conception to full operations in eight months with 300 employees capable of handling 40,000 health claims and 20,000 customer services telephone calls per week. Established all the services necessary to support the claims processing operations, including the mail room, the audit team, the training department, and the 3170 computer services. Each team was scoped and defined to meet business requirements. Order and installed equipment while recruiting leaders and staff for each organization.

* Led the development of database information systems that significantly enhanced the ability of local management teams to drive performance. Deployed systems to several regional claims processing centers.

* Managed field support for five remote offices serving more than 750 employees. Led team of seven with employees in San Francisco, Denver and Southern California.

HIGH SCHOOL AND COLLEGE INSTRUCTOR — Indiana, Colorado 1982 – 1989
* Taught high school and college mathematics and physics, including courses in calculus, linear algebra, pre-calculus, college algebra, and trigonometry. Refined the art of communicating complex ideas to any audience.

Education:
MBA, Haas School of Business, University of California at Berkeley (2004)
President, MBA Association

M.S. in Applied Mathematics, Purdue University, West Lafayette, Indiana (1986)
Extra courses in philosophy and computer science

B.S. Major in Mathematics, Minor in Physics, Huntington College, Indiana (1982)
Graduated Magna Cum Laude; Alpha Chi Honor Society; President, Student Union

Stanford Advanced Project Management Certification (2004)
Stanford Center for Professional Development

Skills:
Insightful leader attuned to cultural and intangible factors coupled with
the application of effective methods for driving change.

Able to forge new organizations and coalesce new teams in the face of dramatic change, such as outsourcing, late stage start-ups, mergers, rapid growth, or turn-around situations.

Articulate communicator with accomplished presentation skills.

Systematic thinker who solves problems with logical analysis and
intuitive insights.

A passion for creating the processes and environments essential for efficient and productive organizations.

Global team builder who inspires people to excellence by generating a commitment to a common agenda.

Experience in both private and public sector enterprises.

Reference:
Available upon request

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