BACK OFFICE SUPPORT Resume

Desired Industry: Clerical/General Office	SpiderID: 10040
Desired Job Location: Atlanta, Georgia	Date Posted: 11/29/2006
Type of Position: Full-Time Permanent	Availability Date: 12-04-2006
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Experience:
Tonya J. Milan
TMILAN34@hotmail.com(404)381-5382

OFFICE AND ADMINISTRATIVE SUPPORT

Highly motivated Administrative Professional recognized for exceeding organization/
Administrative goals utilizing solid communication, interpersonal and team-building skills. CORE STRENGTHS
• Claims Examiner • Bookkeeping • CDT Coding
• Polices /Procedures • Time management • Multitasking
• Organizational Skills • Word Processing • Detailed oriented
• Client Relations • Customer Relations • Interpersonal Skills
• Problem Solving • Computer Literate • Office Support
• Motivated • Communication Skills • Teamwork
PROFESSIONAL EXPERIENCE
Group Insurance Administration 1999-2006
Claim Examiner
Worked in fast-paced environment while exceeding office expectations by 50% from 15 claims per hour to 30 claims, duties include the following:
• Handled busy inbound phone inquiries regarding dental and medical insurance.
• 10,000 numeric keystrokes per hour in order to process claims.
• Research and resolve various problems involving billing, benefits, and reimbursement issues.
• General office abilities including word processing, organizing and filing.
Becky Brocks, DDS 1997–1999
Office Manager/Dental Assistant
Directed all phases of billing service. Verify that billing codes are correct and accurate.
Improved practice’s collections/cash flow; organized record keeping and aging reports and significantly reduced bad debt write-offs:
• Setup and maintained all billing and accounts receivable files
• Provide customer service to dental patients on phone and in person.
• Scheduled all appointments
• Assist Dentist with patient procedures
• Developed and Maintained relationships with patients

EDUCATION
Certified Nurse’s Assistant Snellville NH & Rehab Center

Candidate Contact Information:

Name: TONYA MILAN
Street: -	Phone: (404)381-5382
City: -	Fax: -
State: -
Zip: -
Web Site: