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| Desired Industry: Management |
SpiderID: 10 |
| Desired Job Location: Santa Rosa, California |
Date Posted: 4/8/2003 |
| Type of Position: Full-Time Permanent |
Availability Date: 05/01/2003 |
| Desired Wage: 65,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
An IT Manager with extensive infrastructure, architecture, support, and project management experience. Demonstrated success in managing Information Technology for corporate and field users. Strong organizational and communication skills and a proven ability to implement standards, procedures and methodologies that improve efficiency, performance and reliability. Solid management skills in motivating individuals, building teams, and facilitating collaboration across the IT and business organization. Focused on business requirements and facilitating the flow of information within the organization.
Experience:
PDI InServe - IT Manager - May 2001 to Present
Administration and maintenance of 10 Windows 2000 Servers and 30 Windows 2000/XP Professional systems.
Administration of Active Directory and Exchange Services for business unit.
Administration and maintenance of Lucent Telephone System with Octel Voicemail System.
Responsible for overall infrastructure and operation of the IT department, including budget management.
Developed an ASP web application for work scheduling and tracking from first technical specifications to Version 3 release.
Implemented ASP web application to 30 internal users and 1300 employee and client users.
Upgraded network from NT 3.51 Servers and Windows 95 Clients to Windows 2000 Servers and Clients.
Created and maintained public web site, and several internal websites.
Managed the business unit Help Desk staff and Reporting Analyst.
Managed GoldMine 5.5/2002 CRM Application.
Implemented and maintained Corporate Brand.
seeUthere.com - Senior Systems Administrator - November 2000 - March 2001
Administration and maintenance of NT/2000 Systems, including over 20 Corporate systems and 50 Development systems.
Administration of Active Directory and Exchange Services for entire corporation.
Administration and maintenance of 100+ Windows 2000 Workstations
Administration and maintenance of Lucent Definity Telephone System
Responsible for day-to-day operations of Help Desk including providing second-tier support.
Prioritized and delegated daily tasks to lower level technicians.
Created Policies and Procedures to increase Help Desk Personnel efficiency.
Support of one remote office, and ten remote national sales staff.
Designed IT Intranet and Corporate Intranet Sites, including content development.
Designed and implemented Vancouver Office network and support procedures.
Created Corporate Disaster Recovery Plan, and server documentation.
Implemented Security Access Control to sensitive corporate data and implemented new security procedures company wide.
Reduced the number of Help Desk calls by providing technology upgrades and user training.
Purchased and evaluated technology for the six different business units. Developed purchasing standards and vendor relations for company-wide IT purchases.
Interstate Insurance Group - Senior Business Systems Analyst - May 1999 - November 2000
Administration and maintenance of 3 NT Servers (2 NT 4.0 & 1 2000)
Administration and maintenance of 50+ Workstations (Windows 9x,NT, 2000)
Primary Help Desk for 50+ Users.
Design and maintenance of both data and telephony backbones.
Reduced Help Desk calls by 80% through technology upgrades and configuration.
Designed Producer Management, Accounts Payable and Receivable Database Applications using Access 2000 and Visual Basic 6.0.
Developed cost effective ways to leverage technology to increase worker productivity while maintaining consistent enterprise system architecture.
Create several application handbooks and training references for end users.
Training sessions for all existing and new users on specific “in-house” applications.
Increased data security to protect privacy and company interests through the use of encryption and access control.
Business analysis of production for two business divisions.
Premium analysis and forecasting.
Hit Ratio calculation.
New Program analysis for impact on workflow/workforce.
Fairbanks Enterprises - Lead Trainer/Computer Support Technician - July 1998 - March 1999
Maintained systems/networks (Macintosh & Windows) for 25 branch stores, and corporate office.
50-Windows 95 Workstations
15-Windows NT 4.0 Workstations
5-Windows NT 4.0 Servers
Responsible for both internal and external customer Help Desk Support.
Designed and implemented corporate e-mail system.
Designed and maintained corporate web site.
Performed Basic and Advance Training for new Employees.
Copymat - Digital Manager - January 1998 - July 1998
Maintained systems/networks (Macintosh & Windows) for 15 branch stores, and central production center.
20-Windows 95 Workstations
20-Mac OS 8.0 Workstations
2-Winodws NT 4.0 Server
Provided technical support for both internal and external customers throughout the SF Bay Area.
Responsible for the daily operation/production of the Digital Department.
Maintained production workforce for department.
Increased digital print production by 85% in six months through training and the removal of operational “bottle-necks”.
Trained branch managers and account executives on the digital print process.
Provide Graphic Design for both internal and external customers.
Mini-Micro Supply - Telecommunications Systems Administrator - May 1997 - January 1998
Maintained five Nortel PBXs (four domestic, one international).
Changes (adds, Moves, Deletes) for personnel.
Troubleshooting both PBX and line problems.
Installed and coordinated three Nortel PBXs in Remote Sites.
Analyzed Phone usage for purchasing/upgrading telephony backbone.
Generated reports on daily/weekly/monthly cost and usage.
Provided third-level technical support for 200+ sales representatives and customers.
Designed and built computer systems for Comdex 1997 trade show booth.
New Hire Orientation (Welcome, policies & procedures, and tour)
Systems Engineer - Advanced Systems Integration - January 1996 - May 1997
Design/Build/Troubleshoot computer systems for end-users.
Design both LAN and WAN for external customers.
Marketing/Sales for Local Trade Shows.
Education:
Jan 1996 – May 1997 College of the Sequoias Visalia, CA
• Studied Computer Science
Skills:
Systems: Windows 95/98/NT4/2000/XP, Novel 4.11, MacOS
Databases: Access, Microsoft SQL Server
Servers/Technologies: IIS, Microsoft Exchange, IP Switch iMail
Hardware: Firewalls, VPNs, Routers, Switches, RAID,
Skills: Database Design (DB & Table design/normalization, Query Design/Optimization), N-tier scalability (load balancing, state management), N-tier reliability (monitoring, failover, redundancy), Network Security (private networks, routing, firewall, VPN)
Software: Microsoft Office, Visio, Project, Adobe GoLive, Illustrator, Photoshop, PageMaker
Candidate Contact Information:
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