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Customer Service Support Representative Job
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| Employer Name: General Aggregate Equipment Sales |
SpiderID: 2938536 |
| Location: Regina, Saskatchewan |
Date Posted: 11/13/2009 |
| Wage: Depends on Experienc |
Category: Heavy Equipment |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
SUMMARY:
The CSSR will be responsible for improving the business success of our customers through direct face to face contact and an intimate knowledge of their operational needs. The primary objective of the CSSR is to make our customers more successful by anticipation or recognition of their needs by selling the appropriate application of product support and small whole-goods, products, and services.
REPORTING RELATIONSHIPS:
The CSSR will have the responsibility of independently performing tasks. The CSSR will report to the CSSR Manager and the Equipment Sales Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
« Responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a sales territory
« Responsible for selling parts, service, and small whole goods
« Utilize a CRM program to maintain call schedules, prepare quotes and maintain quote files, and organize time
« Collect, record, and maintain in-depth customer profiles in order to gather information on sales, parts, and service needs
« Focus on customer equipment profiles for ‘§set‘¨ group of customers, as explained in the CSSR Agreement
« Work with the CSSR Manager and Marketing/Advertising in developing and promoting parts specials, featured items and/or services
« Identify potential customers that would benefit from a service contract and work with them to develop and implement the contract
« Perform the necessary functions required for undercarriage and ground engaging sales, i.e. evaluations, fit up, record keeping, and recommendations
« Regularly attend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growth
« Responsible for keeping accurate expense records and submitting them in a timely manner
« Ability to balance the business needs and goals of the company while looking out for the best interests of our customers
REQUIRED SKILLS:
« Extensive background in construction and / or heavy construction equipment
« Minimum of 2 years experience in sales, service or product support
« Minimum 2 year technical degree in related field or 4 year college degree or equivalent
« An above average computer comfort level of or willingness to learn Microsoft Word, Excel, Access, Power Point, MS Outlook, CRM programs such as Goldmine or Sales Logic and Distributor Operating systems such as MTA or NDS
ADDITIONAL JOB REQUIREMENTS:
« Must have a positive mental attitude
« Must have excellent customer service skills, both internal and external customers
« The CSSR should be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them ‘V customers, suppliers, coworkers, and manufacturers.
« Attain short- and long-term objectives through good time management and planning
« Strong interpersonal skills and oral/written communication skills
« Organizational skills with ability to effectively manage multiple projects
« Work at obtaining a level of expertise in areas such as undercarriage inspections, walk around inspections, safe operator procedures, etc
NATURE AND SCOPE OF JOB:
« Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching
« Requires the ability to lift 75 lbs or more
« Requires a valid driver‘¦s license and the ability to maintain an insurable driving record
« The CSSR must live within the boundaries of the branch territory and daily travel is a requirement
Job Criteria:
Start Date: December
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel: 50-75%
Vacation Time: Negotiable / Other
Company Profile:
General Equipment & Supplies, Inc. was incorporated in the state of North Dakota April 16, 1984.
MISSION STATEMENT
It is the Mission of GENERAL EQUIPMENT to provide to our customers the highest quality construction equipment available on the market and to protect their investment in us by employing the very best people and technology in the industry.
Contact Information:
| Contact Name: Cori Greenstein |
Company Type: Employer |
| Company: General Aggregate Equipment Sales |
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| City: Fargo |
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| State: North Dakota |
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| Zip: 58103 |
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Web Site: http://www.genequip.com
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