Bilingual Customer Service Job

Employer Name: Alpine Access	SpiderID: 2935829
Location: Houston, Texas	Date Posted: 11/3/2009
Wage:	Category: Customer Service/Technical Support
Job Code: referred by MORGAN

Job Description:
Profesionales de Servicio al Cliente (CCP) que trabajan en este programa proveerán servicio superior en todas las interacciones con los clientes, que incluyen la manipulación de llamadas entrantes y salientes de clientes de teléfono móvil. El candidato ideal tendrá la capacidad para construir una relación profesional y amistosa con los clientes y se debe sentir cómodo negociando pagos y arreglos de pago.

Customer Service Professionals (CCP) involved in this program will provide superior service in all interactions with customers, which includes the handling of incoming calls from our mobile phone client. The ideal candidate will have the ability to build a professional and friendly relationship with customers and should feel comfortable negotiating payments and payment arrangements

Job Requirements:
EXPERIENCE:

Minimum 1 year of customer care experience required
Previous call center experience desired
Work from home experience desired
Knowledge of wireless companies desired
Candidates currently working for another cell phone provider will not be eligible for hire at this time.

REQUIRED SKILLS:

Proactive problem solving skills and the use of empowerment to resolve customer issues
Ability to ask for payment and negotiate payment schedule
Ability to empathize and establish positive rapport with customer
Excellent listening skills
Excellent customer service, interpersonal, and communication skills
Excellent verbal and written communication including grammar and voice quality
Ability to learn via live instructor lead phone/conference call
Excellent attention to detail
Ability to multi-task in a fast-paced and changing environment
Good typing, data entry, and spelling skills

COMPUTER SKILLS:

Excellent to high computer skills- use internet daily, knowledgeable with downloading programs and emailing file attachments. Skilled with using chat and instant message communications. Knowledgeable with keyboard short-cuts, such as cut-and-paste. Ability to trouble-shoot computer glitches independently before calling for assistance. Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows.

WORK REQUIREMENTS:

Legally able work in the United States
High School Diploma or equivalent
18 years or older

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Casual Dress

Company Profile:
Source: www.alpineaccess.com
Alpine Access is the world's leading outsourcer of call center services using home-based, virtual customer service agents. Our business outsourcing solutions and processes use home based representatives in the areas of telephone sales and service.

Contact Information:

Contact Name: Tracy Clements	Company Type: Employer
Company: AlpineAccess

City: Houston
State: Texas
Zip:

Web Site: http://www1.alpineaccess.com