Customer Service Representative Job

Employer Name:	SpiderID: 2934906
Location: Worcester, Massachusetts	Date Posted: 10/30/2009
Wage: 8.00	Category: Customer Service/Technical Support
Job Code:
Number Of Openings: 40

Job Description:

Key Responsibilities:
• Handle inbound/outbound calls while demonstrating/maintaining quality customer service and program standards
• Responsible for data entry for assigned program
• Maintain a high level of work ethic and a positive attitude
• Spell back and verify all information entered with the caller
• Adhere to all company policies and procedures
• Maintain passing monitoring scores on a weekly/monthly basis
• Possess the ability to work in a fast paced environment
• Provide callers with accurate information as provided in the script and help screens
• Produce work that is accurate, thorough, honest and professional
• Possess/maintain the practical/technical knowledge required with the changes and developments of the program(s)
• Other duties as assigned or directed

Job Requirements:

Education or Training:
• High School diploma or equivalent is required

Background/Requirements:
• Ability to effectively navigate the internet
• Positive Attitude
• Prompt and Reliable
• Effective communication skills

Job Criteria:
Start Date:
Position Type:
Years of Experience Required: 1
Education Required: None
Overnight Travel: None
Vacation Time: No Paid Vacation

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress, Other Benefits

Contact Information:

Contact Name: kimberly	Company Type:
Company:

City: worcester
State: Massachusetts
Zip: 01608