Client Services Manager Job

Employer Name: Channel Intelligence	SpiderID: 2934133
Location: Phoenix, Arizona	Date Posted: 10/27/2009
Wage: Open	Category: Customer Service/Technical Support
Job Code:
Number Of Openings: Multiple

Job Description:
CSM’s are assigned to specific named clients. The number of client accounts is determined by the scope and size of the accounts. They are responsible for coordinating and project managing all service relates aspects of accounts, as well as for performing specific tasks. CSM’s work closely with Account Managers in the Sales organization to ensure that the clients business and service needs are being addressed. This role involves in-depth client contact throughout the life cycle of the account.

CSM’s mostly work from home office, close to where other company resources are to best serve the needs of their accounts. Travel to accounts may be required, but not the norm. Working as part of a team, CSM’s are expected to conform to established policies and standards, as well as assist in creating and improving processes in their area.

Job Requirements:
General Duties:
•Manage client expectations regarding completion of service implementations and specific projects
•Ongoing monitoring of service usage, with the goal of assist clients with proper usage of services
•Training of clients on usage of provided services and reporting tools
•Front line issue resolution and/or escalation to operational resources
•Participate in routine account reviews along with Account Managers
•Schedule and run Client calls and meetings as needed
•Create implementation and project schedules as needed
•Coordinate company and client resources as needed
•Travel up to 10%

Functional Skills:
•Strong telephone communication skills
•Excellent written and oral communication skills
•Excellent organizational, analytical, negotiation, and influence skills
•Problem identification and resolution
•Ability to develop and follow procedural documents and standards
•Demonstrated experience in working with broad cross-functional teams
•Excellent project management skills and attention to details
•Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure in a fast-paced environment.
•A career-minded individual with the desire and ability to grow and work as part of a team.

Technical Skills:
•Must have Strong knowledge of database systems, experience in data analysis and reporting a plus• Broad technical knowledge of Internet products and technologies
•Strong hands-on experience with Microsoft Office Suite of products.
•Experience utilization of client relationship management (CRM) tools. Experience with Salesforce.com a plus
•Experience with partner collaboration tools a plus

Experience/Education:
•Minimum of BA/BS (Computer Science or related technology degree preferred)
•5+ Years experience in client support, technical/business project management and/or consultative professional services
•Project Management certification a plus

Job Criteria:
Start Date: 2 Weeks From Offer
Position Type: Full-Time Permanent
Years of Experience Required: 3
Education Required: Bachelors
Overnight Travel: None
Vacation Time: 3 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress, Other Benefits

Company Profile:
Channel Intelligence is the market leader in offering eCommerce Channel management solutions to manufacturers. Is also the market leader in offering Retailer eCommerce marketing solutions of the comparison shopping engines and affiliate hubs. Channel Intelligence has patented and paten pending database technologies that allow it to store, optimize, and manage the industry’s largest product catalog of offers which exceed 200 million. The company’s primary goal is to develop the platform of eCommerce data that will enable manufacturers, publishers and retailers to more effectively manage online marketing programs.

Channel Intelligence is 10 years old boasting a 30% p.a. growth rate for the last 5 years and a 36% growth rate in 2008. The company’s Headquarters is located in Orlando, FL with offices in Arizona and London, England.

Contact Information:

Contact Name: Chris Nicks	Company Type: Employer
Company: Channel Intelligence

City: Celebration
State: Florida
Zip:

Web Site: http://www.channelintelligence.com