Health & Welfare - Benefits Operations Manager (Seattle, WA) Job

Employer Name: Hewitt Associates	SpiderID: 2906463
Location: Seattle, Washington	Date Posted: 9/29/2009
Wage: $50,000 - $62,000	Category: Human Resources
Job Code: 17292
Number Of Openings: 1

Job Description:
Health & Welfare Benefits Operations Manager – Hewitt Associates -17292
Seattle, Washington
With more than 65 years of experience, Hewitt Associates (NYSE: HEW) is the world's foremost provider of human resources outsourcing and consulting services. The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide. Located in 33 countries, Hewitt employs approximately 24,000 associates.

SUMMARY OF JOB:

Coordinates and manages all aspects of implementations and ongoing support for enrolling and managing employee benefits utilizing RealLife HR's benefit enrollment and administration platform. The individual will be responsible within the BEST team for managing the overall implementation project and overseeing ongoing account support and renewals. Tasks include completing detailed benefit design and rules discovery, developing eligibility criteria, documenting employment and life events, establishing website content, coordinating testing efforts and proactively managing customer service issues.

ESSENTIAL FUNCTIONS:
• Manage the day-to-day tasks for assigned clients within the BEST Team to ensure that both Client expectations and RealLife HR operational goals are met on time and within budget.
• Establish goals and objectives for the implementation and ongoing support of the account and leverage internal and external resources needed to complete all objectives successfully and on-time.
• Complete the initial and full discovery of Client benefit plans and benefit carriers to determine business requirements necessary for system set up during the Implementation and during subsequent changes and renewals.
• Set up and document benefit plan rules, carrier and employer eligibility rules, and rates for all employer group enrolled plans.
• Establish and manage work plans that clearly identify all tasks, task durations, team resources responsible for completing the tasks and milestones needed to complete assigned projects.
• Monitor and communicate any known, anticipated or unanticipated risks associated with the Implementation Project and ongoing support and develop contingency plans in the event that the risks become imminent.
• Develop and maintain a quick reference guide for each assigned client, and provide internal training and support as necessary for the Employee Service Center.
• Conduct regular meetings with team resources; both in groups and individually as necessary, to communicate critical deadlines and phases required to ensure that the Project remains on schedule.
• Upon completion of all Projects, meet with client team to evaluate the Project and provide feedback via formal Report Card to the VP, Enterprise Benefit Services and Senior Management Team.

• Assist with/follow departmental efforts in establishing, maintaining and redefining, when necessary, department Best Practices for implementing, managing and maintaining the RealLife HR client base.
• Develop and demonstrate proficiency on all RealLife HR Applications.
• Maintain positive working relationships and clear communication with co-workers, Clients and benefit carriers.
• When required, visit account site(s) during and after the implementation process to personally work with the account in the initial discovery, development of content requirements, testing, and training of the account on RLHR's processes.

Job Requirements:
MINIMUM QUALIFICATIONS:
• Bachelors Degree and 2+ years related experience in Human Resources or Employer Benefit Account Management; or equivalent combination of education and experience.
• 2-4+ years experience in Project Management managing multiple projects.

REQUIRED SKILLS:
• Strong self-organization, time management and interpersonal skills
• Strong Leadership and Project Management Skills
• Strong Verbal and Written Communication Skills
• Proven ability to make sound business decisions in relation to RealLife HR operational goals
• Strong analytical and logical skills with attention to detail
• Demonstrated ability to work independently, under pressure
• Demonstrated ability to handle multiple projects of varying degree of complexity while meeting deadlines and quality standards
• Demonstrated ability to combine quantitative detail with understanding of workflows, processes and programs to resolve problems
• Demonstrated ability to establish and maintain productive working relationships with external customers and co-workers in other departments
• Demonstrated ability to create reports and documents that effectively communicate issues, findings, and recommendations inside and outside the department

If you would like immediate consideration, please complete online application:

www.hewitt.com / Careers / Job Search / North America / Job Code “17292”

All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test. By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.

Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V

Job Criteria:
Start Date: October, 2009
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: Bachelors
Overnight Travel: Less Than 25%
Vacation Time: 3 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Flex Time, Tuition Reimbursement, Casual Dress, Company Cafeteria

Company Profile:
Since 1940, Hewitt Associates (NYSE: HEW) has provided leading organizations from around the world with expert human resources services to help them anticipate and solve their most complex benefits, talent, and related financial challenges.
We consult with companies to develop and implement HR business strategies covering retirement, health management, compensation, and talent management. Through our outsourcing solutions, Hewitt delivers health care, retirement, and HR programs to millions of employees, their families, and retirees. Located in more than 30 countries, Hewitt employs approximately 23,000 associates.

Hewitt is headquartered in Lincolnshire, Illinois and has offices across North America, Europe, Asia Pacific, and Latin America. The company is led by Chairman and Chief Executive Officer Russell Fradin.

Contact Information:

Contact Name: Mark Leon	Company Type: Employer
Company: Hewitt Associates

City: Lincolnshire
State: Illinois
Zip: 60069

Web Site: http://www.hewitt.com