Refrigeration Repair Technician Job

Employer Name: Sears Home Services	SpiderID: 2905586
Location: North Plainfield, New Jersey	Date Posted: 9/28/2009
Wage: 35,000-55,000	Category: HVAC
Job Code: 69791
Number Of Openings: 1

Job Description:
This position is responsible for the repair of products in the customer�s home. Products repaired included Refrigerators, ice makers and Freezers (sealed systems), and a variety of other home appliances.

This position provides timely and quality repairs of customers� products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company.

We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

Job Requirements:
To provide the proper customer focus, the In-Home Service Technician must:
�Work as a dedicated team member to ensure fast, flexible and expert service to every customer
�Demonstrate a sense of urgency to meet customer time commitments
�Successfully complete all Technician III training elements within required timeframes
�Meet key performance metrics and/or productivity goals as defined by the business
�Provide knowledgeable and courteous repair service
�Continuously look for methods to improve business performance and enhance the customer experience
�Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
�Provide direction to a Technical Helper, as applicable
�Ability to receive truck stock at home if the company vehicle is retained at the technician�s place of residence or other designated location.
�Mentor other technicians, as applicable
�Maintain truck stock inventory within the prescribed company guidelines and standards
�Follow the truck maintenance schedule and keep a clean, organized truck
�Adhere to all company policies and procedures
�Perform miscellaneous duties as assigned
*Must have clean and valid Driver's License
*CFC/EPA Certification

Job Criteria:
Start Date: Immediate
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel: None
Vacation Time: Less Than 2 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Other Benefits

Company Profile:
Sears Holdings Corporation is the nation's fourth largest broadline retailer with approximately 3,900 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. We are the nation's largest provider of home services, with more than 12 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' Web site at www.Searsholdings.com .

Contact Information:

Contact Name: Jaime Pelis	Company Type: Employer
Company: Sears Holdings Corporation

City: Hauppauge
State: New York
Zip: 11788

Web Site: http://www.sears.com/careers