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Account Manager - CSR Team Lead Job
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| Employer Name: |
SpiderID: 2895874 |
| Location: Los Angeles, California |
Date Posted: 9/18/2009 |
| Wage: $45k-$50k |
Category: Multiple Job Offering |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
Account Manager - CSR Team Lead
Position Overview: Act as the liaison between
customer headquarters and the comany to ensure
decisions regarding product offerings and
technology enhancement do not adversely affect
customer satisfaction.
Primary Responsibilities:
• Develop high level contacts at each customer
account (Headquarters)
• Stay abreast of all customer issues and follow
up with the customer as appropriate
• Assist with management of daily close at
designated times
• Understand and influence customer
expectations
• Work closely with the Account Executives and
the Director of Operations to grow business with
current customers
• Provide timely information (reports and
invoices) and help customers anticipate problems
• Communicate status of customer sites
• Communicate with Independent Service
Contractors to check on status of customer sites
• Take initial service request calls
• Escalate customer issues to the Director of
Operations when needed
Job Requirements:
Job Qualifications:
• Experience: At least five years in account
management and business development
• Highly self motivated, persistent, and goal
oriented professional
• Computer literacy relative to analytic,
communication and research needs
• Must be skilled communicator-written and
spoken
• Ability to work independently with minimal
management oversight
• Reliable and mature individual, fully committed
to devote the time, effort, persistence and creative
energy to achieve success
• Retail, HVAC and/or Facilities
Maintenance/Management experience a plus
This is an account management role, you must have
business development experience with commercial
accounts - this is NOT an ADMIN or CALL CENTER
role.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 5
Education Required:
Overnight Travel: None
Vacation Time:
Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave
Contact Information:
| Contact Name: Denise Delaney |
Company Type: Recruiter |
| Company: |
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| City: Los Angeles |
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| State: California |
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| Zip: |
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