Director Operations Job

Employer Name:	SpiderID: 2895870
Location: Los Angeles, California	Date Posted: 9/18/2009
Wage: $100,000	Category: Business/Management
Job Code:
Number Of Openings: 1

Job Description:
Director of Operations

Position Overview: Responsible for providing
outstanding customer service to the region’s
customers by executing through a team of
Customer Service Representatives.

Primary Responsibilities:
• Drive profitability of the region through
revenue growth, expense control, service
proficiency and collections, while maintaining
corporate goals.
• Understanding and working with the Account
Executive, by being the customer early warning
system and driving the service center to meet
customer demands.
• Build rapport with customers to ensure
customer satisfaction and act as the ultimate
resource in resolving customer issues within the
Region. Escalate customer concerns quickly through
the organization up to and including the company
President as the situation demands.
• Own the customer accounts by interfacing with
the Account Executives and filling in for the
Account Executives with the customers in their
absence.
• Interacts with all managers within the company
to fulfill customer requirements and satisfaction.
Ability to translate the needs of the Account
Executive to the Service Center to accomplish the
customer’s requirements.
• Develop and implement procedures pertinent
to the effective and efficient operation of the
Service Center.
• Provide statistical and performance feedback
and coaching on a regular basis to each service
center member.
• Insure team has appropriate training and other
resources to perform their jobs.
• Be proactive with team members that
experience work problems by providing the
appropriate coaching, counseling, direction and
resolution.
• Supervise teams output to increase the
thoroughness, professionalism and efficiency of
team and timely response to Account Executives
and customers.

Job Requirements:
Job Qualifications:
• An unrelenting demand for customer
satisfaction
• Experience with Facility Maintenance, HVAC
• Strong customer and sales orientation
• Leadership: a demonstrated ability to lead and
motivate team members
• Planning: an ability be proactive versus reactive
• Ability to troubleshoot problems with
customers and resolve escalated issues
• Excellent knowledge of customer service
practices and procedures
• Employee training and development
• Excellent time management, interpersonal and
communication skills
• At least 7 years experience leading service
business Customer Relationship teams
• Proficient with using Microsoft Power Point,
Word, Outlook and Excel
• Experience using Siebel a plus

We are proud to be an Equal Opportunity Employer.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 7
Education Required:
Overnight Travel: Less Than 25%
Vacation Time:

Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave

Contact Information:

Contact Name: Denise Delaney	Company Type: Recruiter
Company:

City: Los Angeles
State: California
Zip: