owner Job

Employer Name:	SpiderID: 2893453
Location: Thornton, Colorado	Date Posted: 9/16/2009
Wage:	Category: Retail/Counter/Merchandising
Job Code:
Number Of Openings: 1

Job Description:
POSITION OVERVIEW
Under supervision of the store owner/manager, the senior customer service representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers, passport photo machine, rental computers, postal meter and other store equipment. Other duties as assigned. May help to train and mentor customer service representatives.

JOB REQUIREMENTS
• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required
DUTIES & RESPONSIBILITIES

(50%) Customer Service
• Provides services including copying, laminating, faxing, packing, shipping, passport photos, mailbox rentals and other products and services
• Assists customers with making copies
• Assists customers with their product and service needs in person, through e-mail and by phone
• Processes customer sales through the point-of-sale system

(50%) Store Operations
• Opens and closes the store and cash register and store systems
• Assists management in maintaining, ordering and stocking inventory
• Maintains the store consistent with established standards
• Interacts with UPS, FedEx, DHL and USPS couriers, other vendors and all store staff
• Sorts and deposits mail in rented mailboxes

Job Requirements:
PHYSICAL AND SAFETY REQUIREMENTS
• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by phone and in person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Job Criteria:
Start Date: immed
Position Type: Part-Time Permanent
Years of Experience Required:
Education Required: High School
Overnight Travel: None
Vacation Time: No Paid Vacation

Company Profile:
Business services center - copy/pack/ship/print

Contact Information:

Contact Name: Intae Myong	Company Type: Employer
Company: PostNet-Thornton

City: Thornton
State: Colorado
Zip: 80602