Collections Account Manager Job

Employer Name: BarclaycardUS	SpiderID: 2874027
Location: Newark, Delaware	Date Posted: 8/31/2009
Wage:	Category: Banking/Mortgage
Job Code: Collections AcctMgr
Number Of Openings: 20

Job Description:
Responsibilities
Customer Support Center Account manager is the company's primary interface with existing and potential customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concern and inquiries to make it as easy and as desirable as possible to do business with.

Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently. Account managers are also required to offer payments programs and solve customer problems.

Other duties include:
-Listen actively and establish rapport
-Quickly understand
and analyze customer needs, listen and actively
-Use computer software application to properly service customers' accounts
-Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
Speak/write knowledgeably about products and services
Adhere to compliance regulations and security policies
-Consistently meet performance standards set by department
-Complete additional projects and tasks as assigned
-Contribute ideas and recommendations for improvements to the department and company
Receives significant guidance from policy and procedure. Can exercise some judgment in carrying out routine assignments with guidelines. Receives specific instructions on unusual situations or matters that depart from established procedures.

Job Requirements:
-1-3 years experience in collections with an excellent performance and attendance record.
Banking or credit card experience a strong plus
-Sales experience is preferred for cross selling, up selling and down selling
-Strong negotiation skills
-Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
-Extremely customer-focused; positive, professional attitude
-Intelligent, self-motivated, quick learner
-Pays strict attention to detail, understands importance of accuracy and responsiveness
-Strong PC and internet skills
-Very good organization and work prioritization skills

The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements which may be inherent in the job.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel: None
Vacation Time: 3 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress, Transportation Subsidies, Regular Employee Outings, Other Benefits

Company Profile:
Founded in 2000 as Juniper Financial, Barclaycard US is the card payments business of Barclaycard in the United States. Barclaycard US currently offers more than 60 different partner credit card programs and is one of the 10 largest U.S. card issuers as ranked by outstanding loans. Headquartered in Wilmington, Delaware, the business also operates in Colorado Springs, Colorado; Wilton, Maine; and Boston, Massachusetts.

Contact Information:

Contact Name: Ryan Paczkowski	Company Type: Employer
Company: BarclaycardUS

City: Newark
State: Delaware
Zip: 19702

Web Site: http://www.joinbarclays.com