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| Employer Name: Xyratex |
SpiderID: 2863455 |
| Location: San Jose, California |
Date Posted: 8/21/2009 |
| Wage: |
Category: Business/Management |
| Job Code: |
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Job Description:
The OEM Account Manager is responsible for overseeing all business enterprises while balancing customer advocacy with the company profitability.
Essential functions:
Manage customer accounts through conference calls, emails, and in-person visits based on current business levels to include customer service, pricing and margins, product, and account development.
Manage product quality issues with internal Customer Quality Engineers.
Manage and drive Quarterly Business Reviews and Scorecard results.
Manage new product introductions between multiple sites globally.
Manage customer product customization projects, to include managing pricing, commitments, internal project management, and manufacturing implementation.
Manage new product requirements with the Sales Engineer and the Product Management team.
Set up new part numbers as needed for new customers and new products.
Manage bi-monthly material and capacity planning forecasts.
Monitor and manage product buffer agreements.
Work with product managers to forecast and plan future and new products.
Manage fulfillment allocation issue escalations.
Managing forecasting accuracy-tied to compensation.
Management of overall customer margins.
Manage new product/customer penetration/up-sell to current customers.
Facilitating Accounts Receivables.
Assist in order processing, tracking, and return logistics of any customer evaluation to the point that proof of delivery for the return is supplied.
Job Requirements:
Knowledge, Skills, and Abilities:
Exceptional customer service skills. Demonstrated ability to approach role from the customers perspective.
Intermediate level skill working with Microsoft Office suite of products, including Word, Excel, PowerPoint, and Outlook as well as internet.
Ability to cross functionally influence people and processes while building and maintaining internal relationships.
A clear understanding of OEM customer and supplier relationships is essential.
Ability to understand product offerings as they relate to your customer base including New Product Introductions, current products, and End of Life (EOL).
Ability to critically analyze and manage materials forecast and revenue inputs.
Ability to analyze and synthesize data from various sources, both internal and external.
Demonstrate exceptional communication skills both verbally and written.
Proven team player able to assimilate into an existing group of experienced members.
Uphold a high level of personal integrity and ethical standards.
Demonstrated skills in managing issues, setting expectations, resetting perceptions, and influencing outcomes.
Demonstrated formal meeting organization and facilitation skills.
Demonstrated public speaking and presentation skills.
Education and Experience:
Bachelors degree in business or a related field.
Minimum 2 years experience in an inside sales role.
Working knowledge of disk drives, storage subsystems, and RAID.
Travel requirements:
Approximately 20% travel, including domestic and international, at times on short notice.
Current passport with no history of declined visas or entry refusal into any country.
Xyratex is a equal opportunity employer.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 3
Education Required: Bachelors
Overnight Travel: Less Than 25%
Vacation Time:
Company Profile:
Xyratex is a leading provider of enterprise class data storage subsystems and network technology. Building on over 25 years of research and development experience in disk drive development, storage systems and high-speed communication protocols, we design and manufacture enabling technology that provides our OEM (Original Equipment Manufacturer) and disk drive manufacturer customers with data storage products to support high-performance storage and data communication networks.
Contact Information:
| Contact Name: Julie Newmarch |
Company Type: Employer |
| Company: Xyratex |
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| City: West Sacramento |
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| State: California |
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| Zip: 95605 |
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Web Site: http://www.xyratex.com
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