|
|
|
|
Sr. Oracle CRM Application Job
|
| Employer Name: |
SpiderID: 2506913 |
| Location: Denver, Colorado |
Date Posted: 10/10/2008 |
| Wage: |
Category: Information Technology |
| Job Code: |
|
Job Description:
Title: Sr. Oracle CRM Application Specialist
Location: CO
Compensation: D.O.E.
Position: We are looking for a talented CRM Application Specialist ito be responsible for the following: - Functional Analyst for Oracle 11i CRM Module (Service Requests, Service Contracts, Install Base, Spares, Depot Repair, iSupport, iStore, Incentive Compensation, Sales Online, Foundation, Customer Pillar) - Provide Level 2 customer support for Oracle 11i CRM Module in a global implementation environment - Lead and manage projects - Create, maintain and analyze reports and interfaces (i.e., Oracle Discoverer); perform data analysis and trend identification - Manage quality assurance testing for application patches, fixes, etc. - Participate in business process reviews - Assist the Technology and Transition Managers in planning, tracking, and implementing into Oracle 11i the clients new business acquisitions - Perform data mapping - Plan and implement software version upgrades - Coordinate testing with clients - Manage problem resolution and track process using Kintana and Metalink
Qualifications: BS/BA in Business, MIS, Computer Science or related experience required - 3-7+ yrs experience in technology; with at least 3 yrs exp in service(call center, warehousing, sales), and 2+ yrs exp with service software packages - Demonstrate expertise in the Oracle 11i CRM Module - Experience providing concept, application and technical support for the Oracle 11i CRM Module - Experience with Compuware regression tools, Kintana, Optio and Mobius Software or similar products a plus - Proficiency with computer hardware, software, operating systems, LANs intra/internet connectivity are all desirable - Experience in writing PL/SQL, XML - Knowledge and understanding of basic accounting principles and systems is a plus - Prior service experience preferred; preferably in the call center, warehousing and service contract aspect of CRM operation & management - Excellent communication (verbal/written) and problem solving skills - Exceptional client service and follow-up skills - Ability to work independently and in a team environment - Strong organizational skills; detail oriented
If interested and qualified for the position please apply online and fill out the questions asked in as much detail as possible. These questions will be used to evaluate your candidacy.
Send resume to resumes@fusionstaffing.net
Contact Information:
| Contact Name: Brooke Horne |
Company Type: |
| Company: |
|
|
|
| City: Lakewood |
|
| State: Colorado |
|
| Zip: 80228 |
|
Web Site: http://www.fusionstaffing.net
|
|
|
|
|
|
|