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| Employer Name: |
SpiderID: 2480087 |
| Location: Rochester, New York |
Date Posted: 9/10/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Linium is a supplemental staffing & professional placement firm headquartered in Albany, NY. We recruit for positions ranging from entry level to upper management for leading employers throughout the Northeast. With over 15 years of Human Resources and Staffing experience, we provide our clients with customized recruitment solutions & find top talent to fill their needs.
We have been retained by our client, in their search for Service Desk Analyst, this is a Full time 3+ month contract role, Located in Rochester, NY. Start Date ASAP
Hours are M-F 8am-5pm, there may be an occasional weekend coverage needed.
Hourly rate is $11-12/hr
Ideal candidate will be a self starter with a high sense of urgency. This position is for a great company with opportunity for growth and an excellent benefits package.
Responsibilities:
• Provide customer service on a wide range of technical issues to members, providers, and brokers in a busy call center environment.
• Perform password resets for all Web portal features.
• Enter all calls and related information in the trouble ticketing system.
• Assists members with Web site navigation.
• Offer and provide any follow up phone calls and/or investigation when needed to meet one call resolution targets.
• Responsible for fully and clearly documenting calls, including steps taken and resolution. Responsible for contributing to meeting department and company goals and standard monthly individual goals.
• Work with other departments within the company to resolve questions/issues.
• Able to work in a fast paced call center, being well-organized and able to work easily with coworkers.
• Answer phone and written inquiries completely and accurately within department guidelines for turn around time. Primary interaction with customers will be via telephone, but scope of responsibility may also include responding to e-mail, faxes, or mailed correspondence.
• Ability to help coworkers as needed with questions and investigations.
• Performs other duties as required.
Mandatory Experience/Education:
• Two-year college degree in business or technology or equivalent customer service experience.
LINIUM partners with only the best companies to provide professionals with excellent opportunities offering great work environments, strong compensation, benefits, and a career path with the chance to work with top professionals in the field.
LINIUM is an equal opportunity employer.
To apply, please send your resume to Nicole Hopkins, Recruiting Supervisor
Phone: 518-689-3131
Fax: 518-689-4882
Email: Nicole.hopkins@linium.com
We welcome walk-in candidates, please feel free to stop by our office or visit our website to learn more about our company and job opportunities!
Contact Information:
| Contact Name: Nicole Hopkins |
Company Type: |
| Company: |
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| City: albany |
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| State: New York |
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| Zip: 12205 |
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