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Copy Equipment Technician / Customer Services Job
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| Employer Name: |
SpiderID: 2479013 |
| Location: Red Deer and Fort McMurray, Alberta |
Date Posted: 9/10/2008 |
| Wage: 40000 |
Category: Customer Service/Technical Support |
| Job Code: |
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| Number Of Openings: 2 |
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Job Description:
Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. Viewed as specialist on assigned products. Additional responsibilities may include Team Lead/Coordinator role. Receives minimal direct supervision.
JOB DUTIES AND RESPONSIBILITIES
Specializes in the servicing and repair of a core set of highly complex office products.
Manages territory, inventory and customer relationships.
As a specialist, provides 2nd level technical support to other technicians.
Achieves expected productivity levels associated with assigned workload and level of experience. Demonstrates technical expertise and provides specialist services
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignment.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned. Provides advanced training
Conducts technical seminars as required.
Serves as a role model and exhibits professional appearance and behavior
Works closely with sales partners to maximize equipment leads and upgrade opportunities.
Maintains and manages own parts inventory with a high degree of accuracy.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction.
Job Requirements:
Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 1 year as a Certified Customer Service Technician.
Requires IKON Digital+ Certification and sustained (at least 2 years) "Exceeds Expectations" performance level.
Requires basic computer/connectivity competencies (Digital + Certified).
Requires a valid state driver's license and minimum level of auto insurance coverage per IKON Office Solutions policy for positions entailing extensive use of personal car while on company business.
Job Criteria:
Start Date: As soon as possible
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress, Other Benefits
Company Profile:
IKON Office Solutions, Inc. (www.ikon.com) is the world's largest independent channel for document management systems and services, enabling customers worldwide to improve document workflow and increase efficiency. IKON integrates best-in-class copiers, printers and MFP technologies from leading manufacturers, such as Canon, Ricoh, Konica Minolta, Kyocera Mita and HP, and document management software and systems from companies like Captaris, Kofax, EFI, eCopy and others, to deliver tailored, high-value solutions implemented and supported by its global services organization - IKON Enterprise Services.
Contact Information:
| Contact Name: Denise Duarte |
Company Type: Employer |
| Company: IKON Office Solutions |
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| City: Mississauge |
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| State: Ontario |
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| Zip: |
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Web Site: http://www.ikon.com/
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