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| Employer Name: InformationTechnologyCrossing |
SpiderID: 2458238 |
| Location: West Chester, Pennsylvania |
Date Posted: 8/26/2008 |
| Wage: |
Category: Information Technology |
| Job Code: |
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Job Description:
Responsibilities include direct supervisory of 24x7x365 network support staff. Over see the support and proactive management of a large distributed environment. Other responsibilities will include providing professional and technical leadership to team members and regional contacts, resolution of complex technical issues, systems maintenance and planning, enhancement and management via management tools (Spectrum, E-Health, Concord, Firmworks, Sniffer, NetScout, etc.) and policies, evaluating impact of new releases and updates of networking hardware and software, developing and maintaining operational standards and proceduresProvide daily direction to network support team. Act as the primary contact for personnel issues. Focus on the daily operation support of the Comcast enterprise network. Ensure that Remedy tickets are being worked to resolution in a timely fashionWork with the network engineering team to develop strong relationships with other Comcast business unitsReview key network performance metrics and Change Management statistics to ensure that the Comcast enterprise network is operating in an efficient manner. Review statistics of off-hour support and Remedy tickets to optimize the network support team's performance. Ensure that escalated network service issues are resolved in an efficient manner. Provide the appropriate follow-up with the escalating manager. Work with the Division Support Center (DSC) and Enterprise Network Engineering team to identify opportunities to improve the efficiencies of the Comcast enterprise network. Coordinate periodic operational meetings to review network performance statistics.
For more information, please click here to visit us at InformationTechnologyCrossing
For further information, please visit us online at http://www.informationtechnologycrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InformationTechnologyCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.informationtechnologycrossing.com
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