Director of Technical Customer Support Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2458193
Location: San Diego, California	Date Posted: 8/26/2008
Wage:	Category: Information Technology
Job Code:

Job Description:

RESPONSIBILITIES The Director of Technical Customer Service role is to oversee the Tier1 (Help Desk) and Tier2 IT support staff and ensure that end users are receiving the appropriate assistance to remediate and prevent IT problems. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions. Key Responsibilities and Duties: ? Directing day-to-day management of staff including maintaining a productive work environment, overseeing training, conducting staff meetings, reviewing quality and case management to increase customer satisfaction, provide reports to upper-management and ensure staffing levels based on daily and monthly patterns

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com