|
|
|
|
Transcription QA Manager and Trainer Job
|
| Employer Name: TrainingCrossing |
SpiderID: 2419035 |
| Location: Burlington, Massachusetts |
Date Posted: 8/5/2008 |
| Wage: |
Category: Education/Teaching/Training |
| Job Code: 7011595 |
|
Job Description:
Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about. Responsibilities Responsible for service quality measurement, tracking, analysis, and reporting of the agent (transcription) teams Owns Nuance transcriber quality Continuous, daily, weekly, monthly, and quarterly quantitative measurement of agents across all languages Feedback to agents, managers and 3rd party transcription houses Drive continuous quality improvement from agent teams Decide what is acceptable quality: ensure only agents fit for purpose are working on live messages Feedback to Nuance tools, documentation, and process Report transcription quality performance to Nuance business using agreed upon quantitative quality metrics Secondary responsibility training and evaluating external transcription service providers. Travel to vendor sites Deliver written training materials Instruct vendor in use of Nuance tools and process.
For more information, please click here to visit us at TrainingCrossing
For further information, please visit us online at http://www.trainingcrossing.com
Sign Up Now
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: TrainingCrossing |
|
|
|
| City: Pasadena |
|
| State: California |
|
| Zip: |
|
Web Site: http://www.trainingcrossing.com
|
|
|
|
|
|
|