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| Employer Name: TrainingCrossing |
SpiderID: 2415374 |
| Location: Wheeling, Illinois |
Date Posted: 8/3/2008 |
| Wage: |
Category: Education/Teaching/Training |
| Job Code: 6647561 |
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Job Description:
A Trainer who possesses a strong drive for results and can provide leadership and support for a dedicated team of individuals. Key Responsibilities: Coordinate, prepare and deliver timely communications and training to customer service team members on products, processes and systems related to existing and new business. Write, review and update scripts for ongoing and new lines of call center business. Conducts audits within the team to identify and implement improvements to workflow that result in reduced turnaround timeframes, better customer satisfaction, and enhance our reputation for quality service. Assist management in the implementation of incentive programs for the Customer Service Representatives. Monitor key metrics for the incentive program payouts and recommend modification to the programs if necessary. Assists with incoming/outgoing calls during peak times to maintain service goals, and provide production support as needed. Assist management in the testing, piloting and implementation of new lines of business, i.e. preparing Frequently Asked Questions writing quizzes, head up role-playing exercises.
For more information, please click here to visit us at TrainingCrossing
For further information, please visit us online at http://www.trainingcrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: TrainingCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.trainingcrossing.com
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