Customer Service Manager Job

Employer Name: AutomotiveCrossing	SpiderID: 2388570
Location: Fairlawn, Ohio	Date Posted: 7/23/2008
Wage:	Category: Automotive/Mechanic
Job Code: 6310481

Job Description:

RESPONSIBILITIES Supervise the daily activities in customer & consumer services to ensure orders are processed and delivered to meet customers/consumer expectations. Provide guidance and build knowledge and problem solving skills to the customer and consumer teams daily. Communicates with several departments within the organization as well as customers and consumers. JOB DUTIES: Ensure team is using processes correctly to support customer orders and consumer inquiries Ensure all team members receive adequate training. Investigate trends with our consumers and work with quality to investigate and create action items to resolve Resolves all order errors and warnings. Mentor team members and build their skills. Work with distribution centers on promotion plans, logistics and product availability concerns. Work with customers on new initiatives and communicating these to the DCs when appropriate. Ensure consumer needs/inquiries are met to their satisfaction and done in a prompt, positive and professional manner. Cost of failure reduction Support business and department goals and objectives. Monitor and track department & service metrics.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AutomotiveCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.automotivecrossing.com