Help Desk Manager Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2387199
Location: Riverside, California	Date Posted: 7/22/2008
Wage:	Category: Information Technology
Job Code: 6683937

Job Description:

Key Performance Indicators (KPIs) related to general support and Help Desk services n particular Provide overall leadership and vision for Help Desk operations and service provision Engage in proactive planning and operations management to reduce unexpected surges in support demands Foster collaboration and improved communication in every activity Mentor staff in performance improvement Engage in strategic thinking and align services with the university goals and mission Create an organization that is flexible and adapts readily to technology changes Manage the daily operations of the Help Desk function including organizing, planning and researching solutions Supervise the creation and assimilation of documents and knowledge base information into one secure and accessible site for expert referencing by staff Understand and recommend phone system configurations to facilitate and expedite service to phone customers, working with Telecom Research and define Help Desk best practices utilizing such resources.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com