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| Employer Name: InformationTechnologyCrossing |
SpiderID: 2387169 |
| Location: Houston, Texas |
Date Posted: 7/22/2008 |
| Wage: |
Category: Information Technology |
| Job Code: 6683725 |
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Job Description:
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Analyze performance of help desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Track and analyze trends in help desk requests and generate statistical reports. Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations. Identify, recommend, develop, and implement end user training programs. Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users. Prepare budget proposals and operational expenditure statements. Collaborate with other departments to identify and/or procure help desk software for internal staff and external clients. Conduct research on emerging products, services, protocols, and standards in support of help desk technology procurement and development efforts. Attend training seminars, conferences, and trade shows to broaden knowledge of current and future help desk issues and technologies.
For more information, please click here to visit us at InformationTechnologyCrossing
For further information, please visit us online at http://www.informationtechnologycrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InformationTechnologyCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.informationtechnologycrossing.com
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