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Customer Service Training Supervisor Job
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| Employer Name: TrainingCrossing |
SpiderID: 2386711 |
| Location: Irving, Texas |
Date Posted: 7/22/2008 |
| Wage: |
Category: Education/Teaching/Training |
| Job Code: 6398537 |
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Job Description:
Organize training for new systems, new processes and updated SOPsï § Analyze results through test calls, observations and focus groupsï § Present client training, system enhancement training, and new employee training to Customer Service Representatives, Supervisors, Resolution Specialist and Management team in staff meetingsï § Proactively identify training needs of existing CSR\'s, Resolution Specialists and Supervisors to create and organize training in team meetingsï § Organize training for client implementations with the Client Implementation team and identify areas of opportunity from analyzing test call results from Quality Assuranceï § Complete peer evaluations and provide feedback to trainers as they conduct trainingï § Design curriculum for management team training (i.e. Coaching for Success)ï § Create test calls to assess the knowledge of CSR\'s and Resolution Specialist on technical issues, new procedures, and SOPsï § Complete projects as assignedï § Document performance of trainees and evaluate employees prior to their release to the call centerï § Design training material and implement new or changing procedures, policies or plans
For more information, please click here to visit us at TrainingCrossing
For further information, please visit us online at http://www.trainingcrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: TrainingCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.trainingcrossing.com
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