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Customer Service Manager Job
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| Employer Name: BankingandFinanceCrossing |
SpiderID: 2378533 |
| Location: Kansas City, Kansas |
Date Posted: 7/18/2008 |
| Wage: |
Category: Banking/Mortgage |
| Job Code: 6563745 |
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Job Description:
Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships. - Manages branch operations employees (e.g., selection, training, performance review, work allocation). Oversees and administers branch personnel issues for direct reports. - Develops methods to streamline daily functions and improve branch productivity. - Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. - Balances operational controls and customer service in order to minimize risk to the Bank. - Performs self-audits as scheduled and submits results in a timely fashion. - Supports the achievement of branch sales goals (e.g., coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities). - Conducts ongoing customer service, security, and technical training in the branch. - Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards. - Assists with control of branch expenses. An Associate's Degree or equivalent combination of training and experience Required Experience - Three to five years of branch operations experience Field of Experience - Working knowledge of bank products and services Administrative/Technical Skills - Customer service - Supervisory skills - Analytical and research - Verbal and written communication - Familiarity with bank terminals - Perform math and analysis Level Supervised - Supervises two or more employees performing similar work.
For more information, please click here to visit us at BankingandFinanceCrossing.
For further information, please visit us online at http://www.bankingandfinancecrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: BankingandFinanceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.bankingandfinancecrossing.com
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