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Service Center Analyst (Support) Job
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| Employer Name: |
SpiderID: 2378105 |
| Location: Dublin, Ohio |
Date Posted: 7/17/2008 |
| Wage: |
Category: Information Technology |
| Job Code: |
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Job Description:
Experience with the following:
- Microsoft Windows 95/98/NT/2000/XP
- Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, Project
- Customer interaction
- Troubleshooting PC hardware issues including modems, monitors, printers, hard drives, PDAs
- Fundamental understanding of networking including Novell, NT, TCP/IP, WINS, DNS
- Troubleshooting web browsers and security settings
- Using AS/400 applications
- Wireless communication support
Physical/Mental Requirements: (List any special requirements to be able to perform job)
Ability to react to dynamic industry and rapid changes in information technology.
Flexibility and adaptability.
Ability to maintain customer focus in the midst of difficult circumstances.
Ability to manager multiple priorities in a fast-paced environment.
Job Requirements:
Work Environment:
The organization is a very fast-paced, changing environment. Superior customer service skills are required. Position requires ability to work independently as well as within groups. Sensitivity to accuracy, timeliness, and professionalism in all areas of support activity is imperative.
Standard business work environment. After hours availability for communication and escalation is required. On-call availability and flexibility to work on a varied shift rotation (24x7).
Professional Skill Requirements
• Eagerness to contribute in a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Good communication (written and oral) and interpersonal skills
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Company Profile:
The EDH is an IT Consulting company that provides a full spectrum of turnkey resources and capabilities in Development, Design, Research, Staffing Augmentation, and Business Solutions. We are committed to excellence in services that drive long-term growth and client satisfaction. EDH wants to be a valued partner in business that positions and protects our clients in a rapidly changing and growing world.
Contact Information:
| Contact Name: Shawnta Hopkins |
Company Type: Recruiter |
| Company: shopkins@theedh.com |
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| City: Smyrna |
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| State: Georgia |
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| Zip: 30082 |
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Web Site: http://www.theedh.com/
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