Assistant Manager Technical Support job Lowell Massachusetts
Assistant Manager Technical Support job Lowell Massachusetts
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Assistant Manager/ Technical Support Job

Employer Name: InformationTechnologyCrossing SpiderID: 2376525
Location: Lowell, Massachusetts Date Posted: 7/17/2008
Wage: Category: Information Technology
Job Code: 6326488

Job Description:


Description: Essential Function The primary role of the Assistant Manager/Technical Support is the following: ' Assist the Manager in his/her responsibilities insuring contractual commitments and expectations are met. ' Evaluate, configure, customize, upgrade and maintain technical tools, hardware, and software used by Customer Care. ' Provide technical consulting to Customer Care staff, internal and external customers. ' Act as technical liaison between Customer Care and its external technology vendors and internal technology providers. Key Accountabilities ' Assist the Manager in delivering and reporting on Customer Care Center services, products and performance. ' Insure the existing Customer Care technologies are maintained and upgraded. ' Assess incoming and existing technology requirements supported by Customer Care Center and recommend changes. ' Serve as technical liaison with internal departments and vendors. ' Provide training and consultant services to Customer Care staff. ' Provide overall project leadership for the Customer Care Center group. ' Conduct system monitoring for supported Perceptive technologies. ' Provide metrics on technology performance. ' Assist in the management of group and administrative functions such as recruitment, interviewing, appraisals, promotions, training, time and billing (TIMS), termination, etc.

For more information, please click here to visit us at InformationTechnologyCrossing

For further information, please visit us online at http://www.informationtechnologycrossing.com

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: - Company Type: Employer
Company: InformationTechnologyCrossing
City: Pasadena
State: California
Zip:
Web Site: http://www.informationtechnologycrossing.com

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