|
|
|
|
Recruiting and Technician Support Mgr. Job
|
| Employer Name: |
SpiderID: 2373347 |
| Location: St. Louis Park, Minnesota |
Date Posted: 7/16/2008 |
| Wage: competitive |
Category: Human Resources |
| Job Code: |
|
Job Description:
Who We Are To Our Clients?
Field Solutions (www.fieldsolutions.com) is a leading management service company providing independent field service technicians to the electronics industry. Field Solutions is committed to delivering the highest quality field service independent technician resources across North America - utilizing our automated technician sourcing and work order management tools, our experienced field service project management team, and state of the art quality assurance and analytical tools. Our clients include leading electronics manufacturers, resellers and service providers. With a singular focus on field service management our clients trust us for their break/fix and national program requirements.
What It Means To You?
We are an energetic growing company that is looking for an enthusiastic and creative individual to lead our recruiting and technician support efforts as a Recruiting & Technician Support Manager. Big picture responsibilities include Recruiting, Content Management and Support of Technician interaction with the online system.
Recruiting & Technician Support Manager
St. Louis Park, MN
Responsibilities:
• RECRUITING: full-cycle recruiting including monitoring staffing needs across the United States, developing and implementing recruiting plans to fill those openings, posting jobs, pre-screening candidates, and developing and documenting on boarding process
• PERFORMANCE MANAGEMENT: ensuring technicians are prepared for, responding to and performing work according to company standards
• TRAINING: training Technicians on how to use tracking system used to accept and perform work, how to act professionally, and how to communicate with clients and interact with Field Solutions
• TECHNICIAN RELATIONS: promoting cooperation, enthusiasm and constructive feedback by technicians in use of system and performance of work; understanding the Technician perspective
• CONTENT MANAGEMENT: maintaining our internal Technician database and web pages that monitor certifications and training completed, along with heading our communications materials such as newsletters and tech community website.
• TECHNICIAN SUPPORT: email responses, phone responses & ensuring Technician issues are resolved
Qualifications:
Must be an excellent communicator (both oral and written), customer service oriented, technically astute, have a professional style and be a self-starter.
• 4 year college degree or equivalent work experience required
• 3-5 years experience recruiting preferably in the electronics or technology field; prior experience using online recruiting techniques preferred
• 3-5 years experience in customer service
• Prior experience monitoring and providing training solutions preferred.
• Expertise in managing desktop applications and updated web pages, newsletters, job postings, etc. required.
• Prefer experience in providing support to field technicians/engineers highly desired
EOE
To respond to this opportunity, please apply now!
www.MyChoiceEngine.com/Role/47083
Key Words:
Recruiting, management, training, technician, support, performance management
Job Criteria:
Start Date: Immediate
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: Megan Gaulding |
Company Type: |
| Company: |
|
|
|
| City: Houston |
|
| State: Texas |
|
| Zip: |
|
|
|
|
|
|
|
|