Call Center Supervisor Job

Employer Name: BankingandFinanceCrossing	SpiderID: 2370573
Location: Grand Rapids, Michigan	Date Posted: 7/15/2008
Wage:	Category: Banking/Mortgage
Job Code: 6300381

Job Description:

Responsible for the development and motivation of staff, and ensuring that they have the necessary resources to do their job Continually look for ways to improve the performance of the Call Center by identifying and implementing work efficiencies through process improvement techniques Encourages and develops sales skills in employees. Promotes cross selling and up selling of products and services. Conduct telephone quality monitoring calls, and meet with quality analysts to review and discuss quality monitoring calls that have been done. Provide feedback and coaching to subordinates on their performance during the quality monitoring calls and from the Voice of Customer feedback. Identify individual and group training needs and work with management team to develop the best approach for improvement. Develop individual plans for improvement

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: BankingandFinanceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.bankingandfinancecrossing.com