Senior Customer Service Manager Job

Employer Name: AutomotiveCrossing	SpiderID: 2366535
Location: San Diego, California	Date Posted: 7/14/2008
Wage:	Category: Automotive/Mechanic
Job Code: 6206523

Job Description:

Responsibilities: Implement customer service strategies pertaining to improving and/or customer satisfaction with products and services Maintain client retention metrics within guidelines Implement sales strategies pertaining to incremental sales/services that are consistent with overall campaigns and objectives Ensure identified service levels are met by analyzing call center data, budgeting and executing appropriate staffing levels, and making daily operational decisions necessary to achieve desired standards Supervise, coordinate, provide leadership to and review the work of department leads and staff in order to accomplish operational plans and results Set challenging goals, delegate and coordinate effectively and motivate staff to achieve department results .

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AutomotiveCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.automotivecrossing.com