Technical Support Center Manager Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2362288
Location: Liberty Lake, Washington	Date Posted: 7/11/2008
Wage:	Category: Information Technology
Job Code: 6161501

Job Description:

Our Employees Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Position Summary To manage day-to-day operations of a 7x24 global support organization to ensure the team meets Service Level objectives. Complete Quarterly Business Objectives (QBO) as assigned. Provide consistent management of team to ensure operational processes are identified and communicated, and ensure all team members are working efficiently and communicating effectively. Responsibilities Manage customer escalations to timely completion and assist in root cause analysis and solutions. Ensure appropriate scheduling and proactive planning to ensure 7X24 coverage. Conduct scheduled team meetings and individual one-on-one's with employees. Responsible for team and individual training and development to insure core competencies are achieved. Responsible for continuous process improvement and communication of updates to staff. Interact effectively with peers to ensure Customer Support is represented for new product rollouts, IT project consideration, etc.

For more information, please click here to visit us at InformationTechnologyCrossing

For further information, please visit us online at http://www.informationtechnologycrossing.com

Sign Up Now

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com