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Supervisor Customer Support Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2353609 |
| Location: Madison, Mississippi |
Date Posted: 7/8/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
The supervisor may attend planning sessions to improve the processes and means by which the Advanced Product team performs their duties. A strong sense of personal responsibility and the ability to thrive in a fast-paced environment is required.Major Duties: Supervise ticket queues to ensure timely response of team Troubleshoot escalated problems from team Provide reports of activity using BRIO and other tools Provide coaching and feedback to team for employee growth Identify, isolate and determine a resolution for process or product issues Work closely with team and other supervisors to manage relationships Perform Notifications and Escalations with Technicians, Supervisors, Technical Managers, Dispatch and Call Center personnel Provide technical support on the Comcast Digital Voice network to local technicians Work closely with internal Comcast team and Call Centers to constantly improve procedure Continuously learn all cable network systems, distribution technology, and NMC software tool-sets. Punctual, regular, and consistent attendance.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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