Call Center Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2353539
Location: Renton, Washington	Date Posted: 7/8/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Call Center Manager - 1 opening Direct operations and continuous development of the PACCAR Call Center. Manage to improve established productivity, financial and performance metrics while fostering a climate of continuous improvement. Oversee implementation of improvements in processes, systems and personnel development. Coordinate Call Center activities with other divisions to provide maximum benefit to PACCAR and its retail customers. SKILLS REQUIRED: Excellent verbal, presentation and written communication skills; including the demonstrated ability to present to Senior Management and company executives. Demonstrated abilities in leadership, problem solving and change management. Ability to manage technical projects and system enhancements. Proven ability to manage personnel in a fast paced environment. Ability to promote and influence a positive working environment.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com