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IS Application Support Manager Job
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| Employer Name: InformationTechnologyCrossing |
SpiderID: 2353034 |
| Location: Dallas, Texas |
Date Posted: 7/8/2008 |
| Wage: |
Category: Information Technology |
| Job Code: 5975364 |
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Job Description:
As a member of IT Enterprise Solutions & Services, the IT Application Support Manager will be responsible for application support and application service continuity to the business, overseeing and managing a team of Application Support Analysts and Developers in order to maintain continuous support (functional, technical, bug fix) on a 24x7 basis, with a focus on leadership, communication and business benefits. He/She must have the abilities to establish relationships, manage conflicts, analyze information, and communicate at any level of the company.He/She will work in conjunction with the Vice President to set IT objectives, scope, processes and metrics associated with the support of IT solutions. He/She will support a mix of Enterprise Resource Plannin, and facilitate in delivering the appropriate knowledge transfers and training activities.He/She will constantly evaluate and report the overall effectiveness of solutions in production, identify and document areas of improvement (technical tuning or change, business training, process change), optimize and present Application Support activities to Vice President and the rest of the IT Enterprise Solutions & Services department management staff, and manage IT key risks to success.The IT Application Support Manager will provide management and guidance to the IT Application Support team, ensuring that quality and governance standards are adhered to.tions to application issues under the scope of defined responsibilities.6. Organize and maintain the department from a Service and Quality Assurance perspective, and build streamlined support and service processes and procedures.7. Help the IT Quality Assurance team to define and build standards and references, with regards to quality, performance and reusability of the developed solutions.8. Coordinate, with IT Quality Assurance and software delivery teams, regarding code tuning efforts and performance analysis, as matters are observed in the production environment.9. Compile with the IT Quality.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InformationTechnologyCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.informationtechnologycrossing.com
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