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IT Manager, Call Center Competency Center Job
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| Employer Name: InformationTechnologyCrossing |
SpiderID: 2353012 |
| Location: Indianapolis, Indiana |
Date Posted: 7/8/2008 |
| Wage: |
Category: Information Technology |
| Job Code: 5972878 |
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Job Description:
The Position: This position will manage, plan, and coordinate team resources and activities for assigned responsibilities to ensure effective and efficient support of the Call Center Competence team. Drive added value to the business units by formulating and defining systems and objectives based on user needs and understanding of business solutions and industry requirements. Manage a team focused on solving complex problems considering infrastructure needs, capacity and limitations, local and global requirements. Includes all call center applications deployed in North America. Function as team leader for projects which are measured by timeliness of implementation, effectiveness of solution and customer satisfaction. organization. A member of the CRM Leadership team to crusade the strategic vision of the team to become a World Class organization. Responsibilities will include, but are not limited to: Manage the skill set development of the resource team. Manage the performance management process of the team members. Responsible for the schedule of team members that meet the needs of the business. Develops and maintains processes for implementation, training, and services as well as setting goals and measuring/documenting performance. Resolve personnel and departmental conflicts. Develop and manage the relationship with both our customers and outside vendors. Ensure performance metrics are accurate, communicated and implementation of improvement plans. Regularly meets with business partners in assigned business process areas on support of existing and new CRM services to drive customer satisfaction. Gathers, analyzes and documents business and functional requirements. Tranlates the needs of the business into applicable system design solutions. Influences cross-divisional strategies and business processes. Research internal and external options that impact the effectiveness and efficiency of call center business applications and industry requirements.
For more information, please click here to visit us at InformationTechnologyCrossing
For further information, please visit us online at http://www.informationtechnologycrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InformationTechnologyCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.informationtechnologycrossing.com
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